JOB SCOPE

Charter Network Operations is looking for a Manager of IP Video Operations Delivery. This position will be the primary resource manager and is a technical leader within the organization. Focusing on the human resource allocation and prioritization of tasks in addition to communicating project status to leadership. You will be responsible for the entire project life-cycle and expected to remove blockers where possible and escalate where not possible. The Manager role includes being the technical leader with primary guidance in the form of project prioritization and is expected to work with little to no supervision or time management direction.

DUTIES AND RESPONSIBILITIES

• Strong Technical Leader which will be responsible for mentoring and guiding Principal and Senior level Engineering staff.
• Prioritizes work and establishes goals according to Engineering and corporate strategy.
• Expected to work collaboratively with peers (internally and externally), as well as, other organizations in order to solve problems and complete tasks.
• Responsible for resources allocation, budgetary forecasting, change/MOP approval and Operations Engineering Document Approval.
• Drives the design and coordination of Change Acceptance, Solution Acceptance and Support Continuation Decisioning.
• Knowledge of public/private cloud technologies, micro services hosted on Kubernetes
• Responsible in monitoring and maintaining vendor SLA agreements.
• Accountable for managing outage update communications, internal task commitment dates and deployment go / no-go.
• Knowledge of TCP/IP knowledge/troubleshooting skills (IPV4/IPV6), monitoring and alerting frameworks and logging solutions like Splunk, ELK.
• Identifies and projects the LOE establishment.
• Ability to present to members of the organization, including Executive Leadership.
• Responsible for the hiring, and performance management of engineering staff, this includes: promotion and raise initiation.
• Drives and manages operations handoff readiness approval.
• Capable of leading and participating in succession planning for the IP Video Operations team.
• Perform other duties, as assigned by the Senior Director of IP Video Operations.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
• Minimum of eight (8) years' network / systems engineering experience
• Minimum of seven (7) years’ experience in Distributed highly scalable Systems
• Minimum of three (3) years' supervisory and/or management experience

ADDITIONAL JOB QUALIFICATIONS

• Previous project management and organizational leadership experience
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to make decisions and solve problems while working under pressure
• Strong ability to supervise and motivate others
• Advanced knowledge of Kubernetes and AWS
• Strong knowledge of IP Video Delivery solutions
• Working knowledge of IP Multi-cast
• Candidate must be available for network emergencies 7 x 24

PREFERRED QUALIFICATIONS

• Masters Degree
• SCTE/BCTE certification or equivalent
• Industry and vendor specific certifications and training

WORKING CONDITIONS

• Office environment
• Limited Travel Required

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $96,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.