JOB SUMMARY

Actively participate in the strategic planning and forecasting process across sales and marketing to ensure that goals, objectives and growth trends align to achieve maximum revenue performance.

Develop and execute an analytical framework that effectively measures revenue performance throughout the marketing and sales pipeline.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently, support all efforts to simplify and enhance the customer experience

Develop revenue and customer forecasts and measure performance to plan.

Create and manage the forecast and budget process for marketing activity, customer activity, revenue performance and equipment needs and ensure all procedures and activities comply with corporate guidelines.

Investigate marketing & revenue performance to identify factors that drive performance, describe reasons for variance to plan and identify potential levers to accelerate growth.

Work with cross functional teams to manage and present monthly, quarterly and yearly metrics on marketing revenue performance management using Business Intelligence (BI) Analytics, Excel or other tools when required.

Provide sales and marketing management weekly and monthly summary reporting including but not limited to offer performance; customer, average revenue and revenue website performance and conversions; yield and other metrics across all sales channels.

Responsible for directing revenue analysis to include subscriber analysis and average revenue per customer – budget vs actual, net gain & churn, effective rates, analysis of campaigns, and ROI on campaigns.

Provides customer activity analysis for all products including growth trending, migration trending, churn trending, etc.

Partner with marketing science team to identify market research, industry and competitive trends to leverage in the planning process and to explain marketing and customer trends.

Build ROI models to support key marketing activities and help drive business decisions.

Assist in ad hoc information and reporting requests from the business unit leaders.

Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Process and systems thinker -comfortable working in complex environments, process oriented and able to conceptualize the entire lead and customer lifecycle

Service oriented -patient, great communicator, executive facing, customer focused

Detailed and analytical -understands numbers, data aware, understands the need for measurable processes, detail oriented, project manager

Passionate and a problem solver -enthusiastic about relevant topic or skill, pushes boundaries, intelligent, likes to learn, wants to be the best

Ability to translate detailed trends and statistics into executive-level reporting and presentations

Ability to prepare, analyze, and interpret complex customer and revenue reports & information

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to prioritize and organize effectively

Ability to supervise and motivate others

Strong computer skills including Excel, PowerPoint, Word, and Access

Knowledge of budgets, P&L reports, systems and procedures

Education

Bachelor’s degree in marketing or related field

Related Work Experience Number Of Years

Marketing, financial or related field 5+

Budget and forecasting preparation or related experience 2+

Financial or revenue analysis experience
Experience with Hyperion Essbase

Experience with Business Intelligence (BI)/Analytics Tool (e.g., MicroStrategy or other BI reporting tool)

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of cable television products and services

Related Work Experience

Industry related work experience preferred

WORKING CONDITIONS

Office environment- work in Stamford CT office

#LI-SM

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.