JOB SUMMARY
The Spectrum Residential Inbound Sales Manager is responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Motivate a team of individuals to meet or exceed established sales targets. Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

Daily monitoring of activities to ensure quality standards are met or exceeded. Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter
Communications initiatives.

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

Handle all customer complaints and escalations as required.

Perform other duties as required by management.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Bilingual Spanish Preferred
Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.) Ability to work with others to resolve problems, handle requests or situations
Ability to work seated for prolonged periods of time
Knowledge of cable and telecommunications products and services

Education
Bachelor’s Degree or equivalent work experience required

Related Work Experience
5+ years: Call Center Management Experience
1 year: Call Center Sales Manager experience


WORKING CONDITIONS
Office environment
Hours may vary. Five-day workweek must include one weekend day.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.