At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

DealerTrack – Manager, Production Operations

 DealerTrack is looking for a Manager of Production Operations to oversee our Memphis, TN facility.  This is a Digital Document Services facility that manages the timely processing of automotive contracts for our lender clients.

 Digital Document Services (DDS) provides state-of-the-art scanning capabilities, custom software solutions and operation centers in the U.S and Canada, which give us the flexibility to scale and grow to meet the changing needs of our clients.

 The Manager, Operations oversees the daily operations of the production floor ensuring compliance with production and quality goals and striving for continuous operational improvement and client satisfaction. Applies and achieves practical business knowledge and uses a wide range commonly used methods, principles and procedures to operationalize the goals and objectives of the team and has accountability for the performance and results of the team.

Responsibilities:

Oversees the day-to-day operations of the production floor. Manages the development and implementation of activities in production area(s) to meet production goals based on the client commitments. 

Develops schedules and manpower requirements. 

Prioritizes production schedules based on manpower capacity, equipment efficiency and materials supply. 

Ensures achievement of production goals/KPIs, quality, and cost objectives.

Plans and administers labor budgets; Makes budgetary recommendations and controls direct/indirect labor

Ensures operations team members meet company policies and guidelines and state laws/regulations.

Ensures all help requests/client issues are completed/solution the same day. 

Works to understand the root cause of repeat issues, implements the required changes, and inspects the issue repeatedly to ensure the issue has been resolved.

Monitors and reports on operational efficiency to management

Researches and develops plans for operational improvements

Implements approved proposals.

Selects, develops, and evaluates team members to ensure the efficient operation of the function

Provides opportunities for professional development.

Ensures performance planning, coaching and evaluations occur timely.

Ensures office/production supplies for entire site are adequate to accommodate daily production and makes timely recommendations to Director, Operations/ Facility Coordinator of needs in time to meet supplier's lead times.

Ensures facility looks organized, clean, and in proper working condition always.

Manages 6 supervisors

Qualifications:

Required Qualifications:

BS/ BA degree in a related discipline or Advanced Degree is a plus

AND

7+ years of related/relevant experience required

AND

1+ years of management experience required

Proven ability to lead and manage teams in an operations environment

Demonstrate high degree of efficiency, organization, motivation in work habits, and professional image

Effective organizational, communication and interpersonal skills both internally and externally

Ability to schedule and prioritize tasks of team to promote the efficient use of time and monitor progress against schedule

Ability to work a flexible schedule, including Saturdays and early mornings (as early as 1 am) periodically

Ability to develop, mentor and provide guidance to subordinates within the latitude of established company policies

Ability to multi-task without a drop in productivity

Proven ability managing temps

Other duties as needed or required

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.