At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

An expert in change management, process engineering, and process driven systems business requirements; this leader has an advanced understanding of processes and business.  Leads & Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.  Manages team of Analysts, or large cross-functional matrixed teams. Provides mentorship and guidance to team members and peers. 

Primary Responsibilities and Essential Functions

Manages team of analysts, lower level Process Managers or large cross-functional matrixed teams who plan, perform, and implement process improvement and/or change management initiatives. 

Responsible for the effectiveness of complex & strategic business processes and develops sustainable, repeatable and quantifiable business process improvements.

Processes typically affect multiple functions and possibly enterprise-wide; impact may be long term. Actions at this level can cause or prevent delays & cause inefficiencies of a multiple functions and may cause unnecessary expense affecting operational results

Manages the planning and implementation of process improvement and/or change management initiatives.

Coordinates matrixed team efforts to maximize performance, productivity and successful achievement of department/team metrics and goals.

Oversees data analysis, metrics, tools and budgetary expenses to assess best practices and effectiveness of processes and procedures and makes recommendations for improvement.

Ensures compliance across the organization with applicable processes and procedures.

Develops and implements processes to establish and maintain quality standards of existing products and services.

Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management.

Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented.

Organizes, leads and facilitates cross-functional project teams.

Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs.  This includes defining policies, methods & procedures and best practices.

Understands the implications and applications of emerging technologies along with non-technical processes.

Delivers presentations and training courses including measurement, analysis, improvement and control.

Contributes to development of an operating plan and budget; generally responsible for managing expenses within a budget; may manage or coordinate a project or budget or multiple project budgets.

Activities are typically more diverse covering multiple functions and significant scope/impact.

Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.

Conducts performance reviews of team members to ensure performance objectives and expectations are met and, if not, takes immediate action to improve performance level.

Hires team members with the appropriate abilities required to achieve business goals

Coaches, develops team members to continuously improve individual and team performance and capability.

Qualifications:

Minimum

7 or more years of experience required in related field; 5 or more years of experience required if candidate possesses a related advanced degree

Requires strong knowledge of Microsoft Word, Excel, Powerpoint and Visio

Excellent soft skills such as: interpersonal facilitation, data analysis,  leadership, presentation, and collaborative skills to work effectively with teams throughout organization

Preferred  

BS/BA degree in related discipline strongly desired

2 or more years of experience in a management role or leading cross functional projects preferred

Experience in telecommunications industry desired

ASQ Black Belt Certification preferred

Travel may be required on average from 10% to 15%, but could be as high as 25%, as business dictates, to and from Atlanta and all Cox locations for team collaboration meetings, meetings with Senior Leadership and/or training opportunities when Telepresence facilities are either not available or conducive to the work effort involved.

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Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.