Overview

The Manager Outbound Data Delivery is Leadership Management role that leads, manages, mentors, and develops the technology teams across ETP teams including Office of the CIO, business solutions, enterprise architecture and infrastructure teams.

Specialized Skills and Technologies

Strong Data Warehousing and cloud management experience

Knowledge of data management methodologies

Understanding of UNIX/Linux and shell scripting

Experience in programming languages like Java

Experience with Informatica suite of tools (Power Exchange, Power Center and Informatica Data Quality)

Strong SQL skills

Primary Responsibilities

Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the Digital Support Team

Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.

Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipment

Manages change initiatives in a systematic manner to ensure systems availability, performance, and reliability

Manages internal operations projects that may require cross-department resources and coordination

Monitors the IT ticketing system to ensure timely correction of any incidents

Analyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues

Helps to define key operational metrics, develop reporting, and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis

Partners with Infrastructure Team in areas of cross use resources

Oversees timely handover of new services/resource from IT teams to functional areas

Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions

Oversee and manage application development and maintenance across SGWS

Works with business partners to ensure a fit for purpose solution is designed.

Responsible for the delivery of required technology components on time and on budget.

Support – Escalations go directly to the technology teams

DevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.

Mentors, develops, motivates, and coaches teams to work collaboratively and effectively

Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS

Works closely with the technical application development teams to drive continuous improvement and efficiency

Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities.

Develops budget and manages work to budget

Ensures that solutions and services deliver at or above expected business value

Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions

Drives process and technology changes throughout the organization in support of business objectives

Manages and responds to business-partner feedback to enable continuous improvement

Communicate effectively up and down the organizational hierarchy in IT and business executive leadership 

Develops and recommends changes to systems, policies, and procedures

Minimum Qualifications

Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)

Five (5+) years related experience in technology management, customer relationship management and staff management

Experience working in large complex technology projects including those with offshore teams

Working knowledge of multiple disciplines and technologies

Strong team player with ability to work with multiple stakeholders across a variety of functions as well as able to work independently

Excellence presentation and facilitation skills to communicate complex information to technical and nontechnical stakeholders

Strong analytical, strategic, and problem-solving skills

Ability to develop and manage an action plan including strong attention to detail

Preferred Qualifications

Master’s Degree 

Experience in food and beverage, CPG or distribution industry

Continuous Improvement / Process Management experience (Agile, Six Sigma/LEAN, DMS) including relevant certification

Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks 

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges

Commitment – Personally commit to achieving the goals of the team

Respect – Respect your team members to be capable and independent

Courage – You have courage to do the right thing and work on tough problems

Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.