At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Manager, Network Facilities provides leadership and strategic direction for the design, development, delivery and maintenance of current and future technologies, addressing internal and external business needs related to technical telecommunications facilities and infrastructure to support customer requirements. In addition, the incumbent: identifies new technologies and tools to support and improve technology delivery; establishes and implements technical and operating performance standards, and manages staff responsible for the maintenance, planning, development and/or acquisition of telecommunications technical facilities

Primary Responsibilities and Essential Functions

Manages staff responsible for the maintenance, development, delivery and/or acquisition of technology solutions. This may also include the oversight of RF network design.

Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics.

Manages all activities, personnel and technical issues associated with providing technical service and/or solutions to customers by identifying, prioritizing and confirming the  resolution of reported problems.

Proactively understands customers’ business processes, key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.

Manages phases of approved technology projects for assigned function including: development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions.

Collaborates with technology suppliers, vendors, and enterprise peers in the definition and development of technologies to support internal and external business needs.

Facilitates and leads discussions across functional groups, field locations, and with key

stakeholders to identify and validate technology solution strategies that support initiativesand key deliverables.

Partners with cross-functional departments to manage rollout schedules and technology

releases, ensuring business needs are supported in all phases throughout the process.

Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships both within the technology organization and across business functions. 

Advises and coaches team members on procedures, technical problems, priorities and  standard methodology to provide professional growth opportunities.

Responsible for capital and expense tracking, including the appropriate coding of invoices.

Maintains awareness of business, technical, operational, architecture and infrastructure  issues and acts as a sounding board or consultant to aid in the development of creative solutions.

Provides leadership and supervision to staff, assuming responsibility for coaching, training, and developing supervisory and front line employees.

Ensures that work, completion dates, and performance are in accordance with

rganizational policies, procedures, and performance management processes. This includes ensuring the presence of adequate staffing and coverage through on-call and event scheduling.

Proactively manages the verification, validation, authentication, and operational  performance of systems equipment, ensuring compliance with design specifications and quality of service targets, by utilizing appropriate test equipment and craft analysis management platforms.

Develops, reviews, and maintains department budget to ensure cost effective operations and secure funding for anticipated growth needs resulting from capacity studies.

Monitors and oversees operations to provide complete, high quality services with exceptional reliability and performance.

Creates BOM’s, SOW’s, MOP’s or approve EWP’s if from another engineering team

Obtain bids and creates P.O.’s in Oracle and track and receives invoices to payment

SHOUT Notification Level

Remedy Queues

Qualifications:

Minimum

7 or more years of experience required in related field (e.g., critical facility/data center or engineering) OR 5 or more years of experience if candidate possesses a related advanced  degree (i.e., MS/MBA or other)

Strong knowledge of RF and Ethernet properties and testing, signal flow layout of telecomm facilities, and fiber optic transport technology

Demonstrated excellence in interpersonal, leadership, presentation, collaborative, and

communication (oral and written) skills to work effectively with teams throughout the

organization

Prior experience creating scopes of work (SOW), reviewing MOPs, and managing contractors

Preferred

BS/BA degree in related discipline strongly desired (i.e., Electronics)

2 or more years of experience in a management role preferred

Experience in telecommunications industry desired

Knowledge of HVAC, power systems, facilities monitoring systems, basic operation and

principles of generators and power systems

Understanding of and ensuring the compliance to all applicable Telecordia standard

Physical Requirements

ability to lift 80 pounds regularly

ability to safely climb ladders while carrying 40 pounds

ability to work from a bucket truck or other aerial lifts

ability to respond quickly to sounds / alarms

ability to see and respond to dangerous situations

ability to work safely around live AC/DC Power Plant

ability to wear personal protective gear correctly

ability to work in extreme weather

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.