Overview

The Manager HCM Technology leads, manages, mentors, and develops the technology teams across ETP teams including Office of the CIO, business solutions, enterprise architecture and infrastructure teams.

Specialized Skills and Technologies

• Experience in HCM Modules and SuccessFactors
• Knowledge of SAP FICO, SAP SD, MM, IM, WM modules
• Experience in Workflow, Reports, Interfaces, Conversions, Enhancements and Forms (WRICEF) objects
• Knowledge of iDocs, Business Application Programming Interfaces (BAPI's)
• Basic knowledge of Object Oriented Programming Structure (OOPS)
• SAP experience with ECC 6.0 or up

Primary Responsibilities

• Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the Digital Support Team
• Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.
• Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipment
• Manages change initiatives in a systematic manner to ensure systems availability, performance, and reliability
• Manages internal operations projects that may require cross-department resources and coordination
• Undertakes system maintenance
• Provides customer service to all internal staff
• Monitors the IT ticketing system to ensure timely correction of any incidents
• Analyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues
• Helps to define key operational metrics, develop reporting, and set targets and continuously improve. 
• Present operational metrics to IT Leadership on a consistent basis
• Partners with Infrastructure Team in areas of cross use resources
• Oversees timely handover of new services/resource from IT teams to functional areas
• Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
• Oversee and manage application development and maintenance across SGWS
• Works with business partners to ensure a fit for purpose solution is designed
• Responsible for the delivery of required technology components on time and on budget
• Support – Escalations go directly to the technology teams
• DevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities
• Mentors, develops, motivates, and coaches teams to work collaboratively and effectively
• Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
• Works closely with the technical application development teams to drive continuous improvement and efficiency
• Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities
• Develops budget and manages work to budget
• Ensures that solutions and services deliver at or above expected business value
• Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• 5+years related experience in technology management, customer relationship management and staff management
• Critical and creative thinker

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges
• Commitment – Personally commit to achieving the goals of the team
• Respect – Respect your team members to be capable and independent
• Courage – You have courage to do the right thing and work on tough problems
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.