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Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is searching for a Manager of Enterprise Change Management who will lead the design of the change management strategy through planning, implementation, and reinforcement to drive adoption for key Residential or Business operational programs.

Primary Responsibilities and Essential Functions 

Defines and drives execution of a comprehensive Change Management plan for key programs, creating alignment and action in support of operational goals and objectives, including leadership alignment, stakeholder engagement, training, communications, and operational alignment.

Collaborates with leadership, public affairs, and the field to capture the “Voice of the Employee” and use it as input to refine the business and organization support model for change management tactics.

Demonstrates a strong ability to develop relationships and show effectiveness by consulting between Center and Regional leaders to define key initiatives, success criteria, establish comprehensive plans, and create a process framework to measure success.

Collaborates with operational teams, Regions and other functional boundary partner groups as inputs to change management tactics.

Develops necessary change communications and plans for projects/programs to help drive employee awareness, stakeholder alignment, and organizational readiness.

Facilitates and measures adoption, sustainment and compliance of new initiatives

Establishes business integration approaches across initiatives; review and approve implementation risk mitigation plans. Has the ability to understand the impact across multiple stakeholders.

Collaborates with primary boundary partners (e.g. Cox Business, Marketing/Sales, Product Management, Customer Care, Customer Experience, Field Services, Supply Chain) as required to ensure successful deployment of strategic initiatives.

Partners with key organizations to develop cross-project training and communication strategies to ensure successful deployments as required. 

Qualifications:

Minimum

7 or more years of experience required in related field (i.e. Change management, process improvement, project management, communications); 5 or more years of experience required if candidate possesses a related advanced degree

Requires strong knowledge of change management fundamentals, behavioral change, impact assessment, stakeholder engagement, communications, training, and adoption measurement

Requires knowledge of change management best practices

Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization – Center and Field

Proven ability to negotiate and influence successfully with Sponsors and Sr. Leadership

Ability to analyze stakeholder needs through soliciting, evaluating, problem-solving and acting upon feedback

Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority

Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles

Strong knowledge of Windows based applications (Microsoft Word, Excel, PowerPoint, Project, and Visio).

Excellent verbal, written, presentation, facilitation, planning, prioritization and meeting management skills.

Demonstrated problem solving and analytical thinking skills.

Preferred

BS/BA degree in related discipline strongly desired (i.e. Business, Marketing, etc.)

3 or more years of experience in a management role or leading cross functional projects preferred 

Experience in telecommunications industry or other subscription-based business desire

Prefer certification in Change Management (i.e. Prosci)

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.