At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is seeking a Manager, Digital Product Insights to provide data analysis, metrics, reporting and dashboard development to support the company’s digital product portfolio including Cox.com website and the mobile app ecosystem.  We are looking for someone who has a quantitative mindset with strong analytical skills to understand, model and report on digital channel adoption, engagement and customer experience.  As part of the Product Insights team in the Product Development & Management organization, you will work closely with cross-functional teams in Product, Care, Marketing, Analytics COE, Technology and Operations to improve our product experience; and help to develop data-driven insights to inform Cox’s omnichannel product strategy that supports digital transformation and customer self-service opportunities.

The successful candidate should have a solid understanding of the digital space and strong analytical and business acumen, with the ability to synthesize analytical insights into actionable business recommendations.  A subject matter expert in web analytics, this role will engage with product owners to understand business needs and help to enable analytics-based decision-making across multiple stakeholder groups.  Management tasks and deliverables for this role include operational reporting, analysis, and insight-related recommendations for both ongoing product lifecycle management needs as well as new product and feature launches.

Primary Responsibilities

Lead business analysis to provide insights into online user engagement, cross-channel customer journeys and behaviors, attribution, and containment to enhance our capabilities to better understand and target opportunities, improve customer experience and product lifecycle management. 

Manage and prepare recurring reports and dashboards, including Monthly Operations Review (MOR) deliverables.

Identify and track KPI’s (key performance indicators) that measure the value of Digital product platforms, analyze and interpret underlying drivers to translate into data-based recommendations.

Work closely with product teams and boundary partners to understand business challenges and priorities and support their reporting and analytical needs pertaining to operational performance metrics. 

Implement solutions to streamline and automate reporting processes. This may include creating analyses using Adobe Analytics, building and manipulating datasets, SQL programming, and utilizing data visualization and BI tools such as Excel and Tableau. 

Qualifications:

Minimum

7 or more years of experience in related field (Web Analytics, Data Analysis, Operations Management, etc.); 5 years of experience if candidate posses an advanced degree

Demonstrated business acumen, problem solving and critical thinking skills.  Knowledge of telecommunications products and services.

Hands-on technical skills, with a strong emphasis on Excel, Adobe or Google Analytics, SQL and Tableau.  Ability to write complex queries and manipulate data.

Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Extensive experience having built reporting and analytics solutions for web and mobile app platforms.

Proficient in data, incident, and root-cause analysis

Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with cross functional teams throughout organization.  Ability to translate and communicate complex analyses clearly and concisely.

Preferred

Experience in Product Management, Product Development

MBA or Master's degree in a related discipline (e.g., Business, Data Science, Mathematics, etc.).

Experience with AWS cloud platform service.

Experience with Alteryx or similar data prep tools.

Prior experience in an analytical role within or working with a product management or digital marketing organization.

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Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.