We seek someone who has a passion to assure continuous improvement and enhance our consumer experience to join our Consumer Care Contact Center team here in St. Louis.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first!

We seek people who:
Assures Consumer Care strategic direction aligns with, and contributes to achievement of Company goals and objectives
Maintains thorough analysis and partnership to develop processes to reduce noise and expedite customer conflict resolution
Provides the development of programs, feedback and rewards consistent with an Employer of Choice culture
Collaborates with Consumer Care team to share best practices and evaluate opportunities to drive continuous improvement
Lead 150 team member customer facing team to provide a strong focus on meeting service level, budget and performance targets via multi-channel engagement options for consumers; including calls, chat, email and social media
Manage expense budget, forecast and staffing needs in partnership with Director and management team

We seek people with these qualifications:
Bachelor’s degree in Business or related field preferred
5+ years customer service and/or retail management experience, retail call center preferred
Proven success in managing and developing large, high performing, metrics-driven retail or call center teams.
Demonstrated analytical, problem solving and critical reasoning skills
Team building leadership experience with ability to motivate, create and foster a positive production driven environment with a record of continuous improvement in line with strategic business direction 
MS Office Suite
This position requires a criminal/credit background investigation to comply with PCI standards. 
But most of all, we seek believers who share in our ferocity for fit. People who believe remarkable things are possible and will not stop striving for them.
People passionate about their work. People who hold themselves and others accountable. People who think a multibillion-dollar company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
Become a believer.