Who do I report to?   Regional Facilities Manager (with dotted line to GM)

What’s the purpose of the job?

• To be fully responsible for maintaining an exceptional facility, which forms part of the day to day operation of a successful DL Club/s and give our members an excellent experience every day, 7 days a week. Delivering a planned and reactive maintenance schedule in all sites under your remit and willing to be flexible in order to deliver the required standards

   

  What will I be doing?

• Taking an active role in improving the operational standards of the club/s by using your skills to positively impact the member experience
• Delivering member obsessed service through effectively maintained facilities
• Delivering the DL Clubs ways of operating, internal governance and legislation at all times
• Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, attention to detail and quick response times to defects by effectively managing a property management system
• Knowing your club/s and engage with members about their activities and seek ways to improve their experience of DL at every opportunity, through the breadth of facilities
• Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way
• Ensuring the team, members and anyone on our premises are always in a safe and healthy environment
• Supporting the review and resolution of member feedback comments and complaints in a timely manner
• Managing repairs and ordering systems, following our operating and finance procedures
• Participating and sharing knowledge and expertise with peers and other team members
• Delivering ad hoc activities as required
• Working out of hours as required

How will I be measured?

• Through the KPI measures within the DL Clubs ways of operating
• Delivering individual personal objectives set by the Regional Facility Manager Members and team member feedback
• My performance and my personal objectives aligned to our strategies and values
• Compliance against all legislative and company audits

What qualifications, skills and experience do I need?

• Technical skills or discipline (i.e. Carpentry / Plumbing / Single Phase Electrics) – Essential
• Pool Plant Operators Qualification (STA or similar) – Essential
• Demonstrates excellence in customer service
• Strong listening and collaboration skills
• Must be able to work alone or in a team
• A full driving licence or the ability to travel efficiently between clubs under your responsibility – Essential (for multi-site roles)