JOB ROLES

• Interfaces with key stakeholders across Daraz Ventures, act as interface between Daraz and the DSP’s (Delivery service partners) & their Teams.
• Drives strategic reviews and analysis with DSP’s (Delivery service partners) teams to understand capacity & financial opportunities and risks.
• Ensures the DSP’s (Delivery service partners) are meeting Daraz Performance Management expectations. Drives KPI reviews and ensures they have appropriate action plans.
• Ensure the DSP’s are managing their Daily Operations in alignment with Daraz priorities and needs.
• Reconciles information between the DSP’s & Daraz systems, develop and follow up on APIs roadmap and implementation.
• In partnership with key operational leaders within the organization implement the vision and business processes.
• Drive continuous improvement and cost reducing innovation while ensuring a high level service quality.
• Oversee reporting on key metrics such as cost per package, delivery success rate percentages.
• Continually assess current service performance levels and trends and take timely action to remove performance barriers.
• Build a strong partnership with internal customers through regular and consistent professional communication, problem solving, and relationship building. Promote collaboration, coordination, and teamwork across organizational boundaries.
• Implement processes and controls to ensure delivery service meets or exceeds the expectations of our clients. Monitor customer satisfaction, address field issues, and manage performance to defined metrics, and drive the best productivity we can manage to. Drive improvement at the final mile based on training in the fields, and SOP compliance.

 
JOR REQUIREMENTS

• Bachelors or Masters in Supply Chain/Logistics (Preferable).
• Minimum 05 years of experience in Supply Chan/logistics/Courier industry or e-commerce is a plus.
• Good knowledge in project management & experience in handling global projects.
• CSCP (Certification) will be a value addition.
• Strong interpersonal & influencing skills to drive & manage cross-functional teams and stakeholders.