Delighting our customers as a Leisure Officer:

We currently have an exciting new role to join our experienced and friendly team at the Fire Service College Leisure Centre as a Leisure Officer (LO) Assisting the Leisure Centre Manager you would be responsible for the smooth running of the site, developing customer relationships and ensuring he safety of our clients.

The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. We are ideally looking for someone with a RLSS NPLQ although it could be someone working towards this and someone who has experience of working within the leisure industry.

What you’ll be doing:

• The LO will ensure the highest standard of customer care & service delivery is achieved within the centre. They will deal with complaints and issues brought to them in an appropriate way and work with the Sports Centre Manager to resolve any issues.

• The LO will carry out lifeguarding duties in line with centre and national standards as part of their daily shift duties.

• Carry out any training required in line with National Guidance to remain competent for role.

• The LO will be required to work shifts including weekends.

• The LO will assist the Sports Centre Manager in the management of the centre across shifts to ensure the centre is operational at all times.

• The LO will assist the Sports Centre Manager in a safe way that ensures all customers and staff are able to use the centre with minimal risk to their Health & Safety.

• They LO will lead by example setting standards for visiting zero hour lifeguard staff.

• The LO may be asked to assist in delivery of Centre Swimming Lessons as required.

• The LO will be competent in membership sales and administration.

What we’re looking for:

• Be in possession or in the process of gaining an RLSS NPLQ qualification.

• Preferred experience within the Leisure industry or other suitable role.

• An interest in sport and the Leisure industry.

• Required to obtain an advanced DBS certificate as part of the process prior to offer.

• Competent swimmer

• Ideally Level 2 gym instructor qualification or working towards.

• Desirably hold a recognised Swimming Teacher Qualification

About Fire Service College:

The Fire Service College is a leading organisation for fire prevention and protection and response, providing assessed, accredited and assured fire and multi-service training for emergency service professionals globally.

With over 40 years’ experience in delivering fire and rescue training internationally, we specialise in equipping today’s firefighters and other emergency responders with the best possible skills and training to learn the latest techniques and procedures. Our unique incident ground, at one of the premier fire training venues in the world, coupled with our expert instructors, provides the opportunity for our learners to train and exercise in a realistic and challenging environment, for a learning experience that is second to none.

What’s in it for you?

• A competitive salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact joanna.robinson@capita.com  

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees