What you’ll be doing:

• Building and maintaining strong working relationships with key stakeholders to the Performance and Development team and the learning experience.
• Owning the design and delivery of technical and non-technical induction elements; responsible for aligning content with business unit requirements.
• Up-skilling of Operational Trainers by providing ongoing coaching and mentoring.
• Leading the development of interventions and partner with Subject Matter Experts (SMEs) and third parties.
• Owning quality frameworks and governance of Operational Trainer outputs and performance.
• Delivering of Divisional and Group developmental content including soft skills, induction and skills labs
• Developing, amending and redesigning of training content and programmes in classroom and online environments.

What we’re looking for:

• Knowledge and understanding of operational learning requirements in a contact centre environment (desired).
• Effectively manage, lead and communicate changing priorities.
• Ability to effectively manage the development of multiple learning projects to completion.
• Ability to facilitate internal events and workshops, delivering content as required to meet operational needs.
• Knowledge and understanding of operational learning requirements.
• Facilitate internal events and workshops, delivering content as required to meet operational needs.  
• Development (soft skill) of training programmes in classroom and online environments.

About Capita

Capita continues on the transformation journey started three years ago, building on the strong foundation to become a much simpler, better business for our people, our customers and the citizens our services support. From August 2nd we simplified the divisional operating model into 3 core divisions; Capita Public Service, Capita Experience and Capita Portfolio. 

We’ve made these changes to better serve the needs of our clients and end-customers in growth markets where we know we can win. The reorganisation will help us improve revenue growth and cash generation. It will also help us build a stronger, more sustainable Capita with a bright future where people can develop and grow.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday pa (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• This role is currently homebased you can be based anywhere but post covid office locations will be within the M62 corridor , and travel will be expected from time to time

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.