About the Museum

We are the world’s leading museum of urban transport. Every year we work with thousands of visitors and programme participants, business partners and industry decision-makers to ignite curiosity and shape London’s future!  Through a range of programming, exhibitions and digital content, we aim to welcome everyone, provide genuine life opportunities for London’s most disadvantaged, stimulate new ideas and connections and engage with and respond to local London needs. 

This role is part of the Adult and Family Learning Team – a team which delivers an innovative and dynamic programme of events for adult, family and general audiences at the Museum in Covent Garden, the Museum Depot in Acton, off-site across the TfL network with heritage vehicles and online. 

Overview of project/role

We are looking for a Learning Officer, Families to develop and deliver a programme of events for and with family audiences, which make up over 50% of total Museum visitors.  In this role, you will take responsibility for developing and delivering an innovative and accessible range of activities and events throughout the year and across multiple sites; often working with families to develop content which is relevant and inclusive.   You will also programme for Under 5's audiences as well as families with children with SEND.  You will champion best practice in museum education and innovative public programming across a range of platforms.  You will support and train others, including freelancers and volunteers, to deliver an exciting and accessible programme for our audiences.

Key Accountabilities

• Develop and manage, efficiently and to budget, a family learning programme for the Museum’s family visitors (who compromise over 50% of our annual visitor numbers) linking to the Museum’s collections, exhibitions and programme of public events.

• Ensuring the programme supports the Museum's Strategic Priorities and speaks to the three main drivers of the Learning Strategy: enabling positive individual environmental action, enabling social mobility and life opportunities, and nurturing connections to places which empower individuals.

• Manage freelancers and volunteers to deliver the programme as needed.

• Report and celebrate the progress of the programme.

• Build strong relationships across our two sites in Covent Garden and Acton Depot with a diverse group of stakeholders, including schools, community organisations, other LTM departments, funders and Transport for London.

• Ensure that families have a range of opportunities to be involved with LTM and that all work seeks to build lifelong relationships and future visitors.

• Work closely with key internal stakeholders – particularly Marketing, Operations and Visitor Services teams – to ensure that the family programme is visible, valued and integrated with the wider work of the Museum.

• Fully and consistently evaluate and measure impact of the family programme to inform its on-going development.

• Line manage the Adult and Family Learning Assistant role, to ensure administrative support is given throughout the team.

Skills, Knowledge & Experience

• Effective interpersonal skills to engage and work with a range of stakeholders in a clear and confident manner. Exceptional ability to build personal and organisational relationships at all levels (Essential)
• Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines (Essential)
• Excellent communication skills: the ability to effectively represent the Museum through formal presentations, one-to-one meetings, written proposals, reports and promotional copy writing (Essential)
• Strong interpersonal skills, with an ability to create and nurture working relationships at different levels (Essential)
• Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the Learning team and the Museum (Essential)
• Ability to successfully articulate, plan and deliver a coherent programme of varied projects (Essential)

• Proven knowledge of learning in museums, and passionate about engagement and participation best practice (Essential)
• Proven knowledge of the theory and pedagogies relating to science communication and/or the development of science, technology, engineering and maths skills (Desirable)
• Proven knowledge of working with a range of learners, including those with learning difficulties (Essential)
• Proven knowledge of the requirements of delivering and evaluating successful projects (Essential)
• Proven knowledge of working alongside colleagues to deliver a learning programme (Essential)
• Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
• Good working knowledge of Transport for London’s services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)

• Experience of developing engaging learning experiences in a heritage or other education setting (Essential)
• Experience of successfully managing, recruiting and training people, particularly freelancers and volunteers (Essential)
• Experience of best practice of data collection (Desirable)
• Experience of successful working in diverse teams (Essential)

Equality and Diversity

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.

On this recruitment campaign, as part of TfL’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Application Process

Please apply using your CV and a one page covering letter.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.