Job description

Engagement:

• Respond to role appropriate L&D queries (either direct or via the L&D inbox) professionally and efficiently, promoting the L&D vision in all communications.

• Liaise with internal and external parties, including training providers and venues to ensure L&D events run smoothly.

• Ensure all interactions with internal and external stakeholders provide excellent customer service.

Delivering L&D support work:

• Proactively assist in the organisation and preparation of L&D events by participating in L&D projects and providing advice on administrative processes and best practice

• Source and book venues, travel and accommodation using Home Office approved methods of procurement.

• Prepare and send correspondence to delegates regarding L&D activities, in a timely manner, obtaining and processing varying information to support the delivery of learning to individuals using most efficient mechanism e.g. LMS, Outlook

• Coordinate course material preparation, electronic and physical, agreeing timescales and assisting the delivery of training by producing materials as required.

• Securely handle and store electronic and physical material, on and off site, including transportation and ensuring compliance with appropriate policies and procedures.

• Collate personal data from learners, maintaining confidentiality and sensitivity, storing and sharing data/information securely, following IOPC Data and information management policies.

• Create, update and maintain all types of learning events with accurate information in a timely manner, using the corporate learning management system and/or other relevant mechanism

• Support the maintenance and data cleansing of the LMS on a regular basis, ensuring the data held is consistent and accurate.

• Producing reports from corporate systems to show various L&D data, for analysis, and use in onward reporting.

• Proactively triage the !L&D mailbox via a rota system, acknowledging, responding, actioning and signposting emails in a professional and timely manner.

• Raise purchase orders on the finance system to pay for goods and services, identifying and rectifying any anomalies, tracking payments.

• Provide ad-hoc high quality administrative support for L&D related activities and projects.

Team Work:

• Embrace opportunities for personal and professional growth on the team by having regular development conversations, giving and receiving constructive feedback.

• Contribute to matrix teams brought together to deliver defined projects and outcomes.

• Work closely and collaboratively with support team members to drive consistency and high standards of work.

• Support wider team members by demonstrating and explaining support processes and procedures.

• Proactively monitor own workload, creating and maintaining visible self-management techniques/tools e.g. Kanban.

• Matrix working across the People directorate

Professional Expertise:

• Obtain and maintain a good understanding of existing L&D programmes, initiatives, and products.

• Maintain credibility and professional expertise through driving own continuous professional development.

• Share learning & expertise and ideas for improvement with the team and wider organisation.

• Continuously learn and adapt as the L&D industry develops e.g introduction of new digital products.

Responsibilities

• Experience of organising events and/or training courses.

• Excellent organisational skills with the ability to effectively multi-task, prioritise a variable workload, manage competing job demands and conflicting deadlines.

• Excellent customer service skills, strong interpersonal and communication skills (written and oral).

• Understanding of confidentiality, experience of handling personal data and ability to use discretion.

• Proficiency in the use of ICT, including Microsoft Office applications and new digital technologies.

• High level of commitment to team working and a positive “can do” attitude

Benefits

• 27.5 days paid annual leave (increasing with service to 32.5 days)

• options to carry over, buy or sell annual leave

• Civil Service pension

• PAM employee assistance programme

• Access to Civil Service Sports Council (CSSC) membership

• staff networks focussed on each of the protected characteristics – run for staff, by staff

• flexible working options