Learning and Development Manager

Security Watchdog are looking for a new learning & Development Manager. This is a hands-on role for a senior learning and development professional with responsibility for all systems, screening, soft and core skills training, from creation to delivery as well as delivering training as needed.

You will work as part of a small team focused on delivering a differentiated training offering ensuring training is at the right level and meets the varying needs of our operations and business wide team members.

The purpose of the role is to ensure that Security Watchdog have employees who are effective in their role and have the required levels of skills and knowledge to be able to deliver consistently high levels of customer service. We want them to be the very best in their field of expertise.

Job title:

Learning and Development Manager

Job Description:

What you’ll be doing:

• Planning delivery and design - being a hands-on trainer with responsibility for the planning, design & delivery of training activities in order to ensure that all delivery targets are met from a service, quality and productivity perspective.
• Standards and Processes – responsible for the identification, creation and application of our training standards to ensure the delivery teams consisently meet the requirements of our standard operating procedures.
• Stakeholder Management – responsible for developing and building relationships across the the Security Watchdog and Capita business, gaining commitment and building trust from stakeholders such as the Advisory Bureau, IT, Transition and Client Management teams.
• Resource Management – responsible for scheduling of incoming work, and resource allocation to ensure requests are resourced appropriately.
• Continuous Improvement – responsible for ensuring delivery of high-quality service through continuous service improvement, leveraging the investment in products and people as well as evaluating new tools and/or ways of working.
• Technical Guidance – responsible for understanding the platforms and technologies in use (including the tools used to deliver training services) and provide guidance to team members to ensure productivity and delivery on time.

What we’re looking for:

• Proven work experience as a training / learning professional.
• Track record in designing and executing successful training and learning interventions
• Creation and delivery of learning interventions with broad experience of business training requirements including systems, soft and core skills.
• Delivery of learning through different tools & mediums to deliver training materials for a remote workforce.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
• Ability to plan, multi-task and manage time effectively.
• Strong writing and record keeping ability for reports and training manuals.
• Effective & strong verbal and written communication skills with the ability to present complex technical information clearly and concisely.

Security Watchdog

At Security Watchdog, we’re keeping society safe. We’re creating smarter screening and vetting solutions for clients and candidates across the globe. We’ve helped the world’s largest building society to have confidence in their employees and the Centre for the Protection of National Infrastructure to create a consistent screening process across 63 countries. Our teams are helping businesses to manage risk and save time and money. Join us and discover better as you shape the future of screening.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.