Provider Solutions and Operations Capacity Planning Senior Advisor

Reporting to the Operating Effectiveness Provider Solutions and Operations Capacity Planning Lead, the Capacity Planning Senior Advisor is an individual contributor role that collaborates cross functionally with operational leaders in Network Operations, Network Solutions, Network Performance/Quality, and other upstream matrix partners to develop a Capacity Planning strategy that measures inventory, cycle time, productivity, and projects staff supply vs demand. The Capacity Planning Senior Advisor works with business partners to make recommendations on models that will increase visibility into capacity needs, and tools that will measure productivity.  The Capacity Planning Senior Advisor serves as an internal consultant to senior leaders on capacity planning issues and determines what data is useful to the stakeholders by developing metrics and designing/implementing applicable management reports. The Capacity Planning Senior Advisor collaborates with technology development teams regarding the selection, customization and use of systems, programs, software and other technology tools associated with workforce planning.

Job Components

• Serves as an internal consultant to operations leaders regarding the use of workforce data and analytics.
• Understands Cigna’s strategic and operating plans and workforce utilization requirements.
• Considered a SME regarding capacity planning methodology and associated tools and reports.
• Actively participates in and influences discussions around model requirements and design with matrix partners.
• Leads the gathering of business requirements into functional specifications to enable and support managing operating systems related to labor demand, inventory, cycle time, and productivity.
• Leads and influences data policy to manage and monitor data compliance for critical fields within key applications that serve as basis for accurate measurement systems.
• Develops strategy to learn an operations key business processes and applications to determine the primary sources of data to measure the operation labor demand
• Leads all aspects of new model development and ongoing evaluation
• Builds the engagement strategy to collaboratively work with stakeholders, enablers, and teams to create and deliver resource long term capacity forecasts.
• Leads strategy to develop short term resource allocation plans, and short term tactical resource mitigation action
• Develops and delivers presentations to senior executives regarding workforce dynamics and metrics that impact business outcomes
• Mentor a team of forecasters, planners and data analysts who develop and manage long-term and short term capacity plans

Talent and Responsibilities

• Leads the strategy to effectively project labor demand and compare it against projected labor supply by building predictive models that emulate the workflow of the operation for short-term, mid-term and long-term needs
• Set the analytic strategy to analyze historic capacity model input data, and synthesize business intelligence to build predictive labor demand forecasts 
• Lead the development of complex analytic models and forecasts using system, data and business metrics
• Manage and develop relationships with finance and business operations
• Assist team members in managing and prioritizing workload assignments across multiple priorities to achieve optimal performance
• Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations that analyze performance data, identify bottlenecks and recommend alternative solutions
• Partner closely with Finance, Operations, HR and other functions to ensure alignment in budget planning, class training and operational readiness
• Produce ad hoc senior leader presentations and reports and analysis
• Ability to operationalize ideas and initiatives

Qualifications

• BA degree and at least 8 years of experience developing operational capacity models strongly preferred.
• Proven Leadership Ability
• Experience with large enterprise business operations and planning
• Experience with data management and advanced MS Excel is required and healthcare Industry experience and MS Access/SQL is highly desired
• Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization.
• Demonstrates advanced presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences.
• Demonstrated ability to lead multi-functional projects and initiatives independently and act as the point of contact to drive initiatives.
• Strong relationship building skills with face-to-face or telephonic customer interaction
• Experience in creating strategic and detailed operational plans, advanced data management skills and/or project management required.
• Working experience with Global Service Partners both domestically and international preferred.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.