Job Summary:

Disney Parks, Experiences and Products is seeking a Lead Engineering, with a passion for building world-class products and a desire to change the way the Walt Disney Company interfaces with its guests. We are a fast-moving group tasked with delivering cross-platform integrated Disney experiences that will define the interactions of guests and families online and change the way our customers experience our digital and physical assets. Our group enjoys a high level of autonomy and exposure to all parts of Disney and all levels of the organization. We are consumer-obsessed and always strive to deliver the best experience for our users while driving the most value for the Walt Disney Company.

Site Reliability Engineering (SRE) is an engineering discipline that combines software engineering and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. A Lead SRE within the Direct-to-Consumer Retail (DTCR) team will focus on increasing our tooling and automation and improving our systems availability.

Responsibilities:

• Build tools to quickly triage issues and discover failures across hardware, software, applications and network
• In-depth analysis of service trends and implements adjustments to mitigate risk and prevent issue recurrence
• Maintain production systems by measuring and monitoring availability, latency and overall system health
• Design & manage the Google & Amazon cloud infrastructure to be both cost effective & performant in hosting DTCR services
• Provide guidance & direction to system & software engineers related to design patterns that are resistant to failure
• Lead the path to production acceptance in ensuring new code, features, functions & solutions are sustainable, scalable & appropriate instrumented
• Support 24x7 on-call response to critical operational issues, as an escalation when Level 1 & 2 operational support fail, supporting our Global businesses

Basic Qualifications:

• Strong technical knowledge of digital-fulfillment environment full stack including Mobile, Web, APIs, Messaging, Supply Chain, Inventory Mgmt, Databases, Networks and their interactions
• Knowledge and understanding of the SDLC principles and key controls
• Experience working with and contributing to open source code or frameworks using Git version control
• Strong knowledge of Google & AWS Cloud solutions and product offerings
• Experience with container technologies (i.e. Docker, Kubernetes)
• Strong understanding of monitoring methodologies and proactive monitoring using APM (i.e. AppDynamics, New Relic) solutions or other monitoring and instrumentation technologies
• Required knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment with hands on experience in SOA, Angular/Node, Java/J2EE, Oracle or MySQL/MariaDB programming methodologies
• Experience working in an Agile environment (i.e. Scrum, Kanban)

Preferred Qualifications:

• 5+ years programming in one or more of: Java, Node, Python, Perl or C
• 3+ years UNIX systems knowledge and/or systems administration background
• Interest in designing, analyzing and troubleshooting large-scale distributed systems
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Experience debugging, optimizing code and automating routine tasks

Required Education

• BS/BA degree in Computer Science or equivalent work experience required

Additional Information:

DISNEYTECH

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Parks, Experiences and Products.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.