About the job

Summary

HM Land Registry's services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.

It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are looking for a Lead Service Designer to help us achieve this by working with skilled multidisciplinary teams to design, prototype and build excellent public services. You will create multi-channel services that are user-centred, equitable, sustainable, accessible, and are simple enough for everyone to use.

You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Job description

Your main duties will include:

· Design in a user-centred way, understand user needs and advocate for people

· Contribute to the design of end-to-end journey of a service helping users complete their goal and deliver organisational policy and process intent

· Set the design direction within a programme; frame the problem and shape its proposition and ensure it contributes to the wider organisational objectives and strategic priorities

· Communicate the way problems have been framed to wider parts of the business

· Work towards justice, equity and inclusion in the teams you work with and the services you help deliver

· Lead design across multiple teams in a programme, lead by example, demonstrate design excellence and identify and promote good practice

· Work with other specialists to design and create structures that support service delivery of good services

· Use reflective and critical thinking; challenging assumptions and asking questions; to support Land Registry to do better and deliver better services

· Use evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders

· Analyse failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost

· Design collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods

· Visualise and map services, sketch and prototype ideas

· Experience of line managing other designers, and able to guide, support and mentor your colleagues

· Educate colleagues in user-centred design and service design when necessary

· Contribute to, help maintain and grow HM Land Registry design community and across government

· Represent government design at external conferences and events

Responsibilities

To meet the requirements of this role, you will have relevant work experience, a degree or further education in a related discipline, including interaction, service and digital design and experience of working as part of a multidisciplinary team being responsible for designing products and services across various touchpoints and audiences, communicating progress and rationale for design work and experience of leading and line managing designers, including coaching and mentoring.

You will have proven experience of setting direction of UCD work in a project or programme and have managed complex design projects and timelines across teams and programmes of work, and you can understand constraints.

You will also have proven experience of understanding users and the difference between user-needs and user-wants, and have worked on projects where you had to drive and promote a user centred approach. You will be able to demonstrate evidence of effectively articulating design decisions and direction to stakeholders and other disciplines in an organisation and have experience of delivering work to large groups of stakeholders.

A community focussed mindset and being active in a community of practice and understanding the way they work is essential.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

For more information about the role, please see the attached candidate pack.

Qualifications

· Relevant work experience or a degree or further education in a related discipline, including interaction, service and digital design

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Making Effective Decisions