The Lead Risk and Recovery Manager is a position within the Risk and Recovery Department. The Lead Risk and Recovery Manager is assigned a portfolio of Distressed and Post-Default/Pre-Write off accounts to manage Pre-Default and recover Post-Default/Pre-Write off. Reporting to the Director of Credit and Collections, the Lead Risk and Recovery Manager works to rehabilitate Distressed accounts and maximize recoveries on assigned, Post-Default/Pre-Write off accounts. Sound collection and recovery skills are needed in this multi-tasking environment. Ability to handle multiple multi-million-dollar distressed accounts and recovery cases simultaneously is key to achieving success in this position. Success is driven by superior portfolio management, quality communication/negotiation skills, and sound judgment.

Essential Duties and Responsibilities:

Portfolio Management – NextGear’s Distressed and Post-Default/Pre-Write off portfolio must continuously be managed and reviewed in order to know which accounts demand immediate attention and which accounts require a long-term collection strategy. Organizing accounts by collectability in addition to documenting collection efforts, payment arrangements, and resolutions via NextGear’s in house collection systems is important. 

Demonstrate quality communication/negotiation skills and maximize recoveries at NextGear by leveraging high quality communication and negotiation skills. Skills of tact, diplomacy and sound judgment will benefit a successful negotiation. 

Exercise good judgment – The Lead Risk and Recovery Manager should constantly be evaluating the recovery situation’s “health” and be ready to take immediate action to protect NextGear’s interests at all times. 

Work with the Director of Credit and Collections, Senior Director of Risk, Vice President of Internal Operations, in-house counsel, and outside counsel to formulate and execute recovery strategies.

Determine and recommend settlement amounts and terms within outlined parameters. 

Create and maintain accurate records for each assigned account.

Ensure all accounts are properly identified and the next steps are clearly defined. 

Provide regular updates on all managed accounts to Senior Leadership and C-Suite executives.

All other duties as assigned by the Director of Credit and Collections.

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Compensation:

Compensation includes a base salary of $68,646 – 96,084. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

Job Knowledge, Skills and Abilities

Strong Negotiation and conflict resolution skills

Ability to communicate effectively

Skilled in collections and recovery techniques

Highly proficient in skip tracing 

Ability to multi-task  

Highly organized

Advanced knowledge in bankruptcy, collection laws, and guidelines

Ability to read and interpret financial statements

Microsoft Office (emphasis on Excel, Word, and Outlook)

Ability to travel up to 75% of the time

Education and Experience: 

BA/BS degree in related field and 7 years of related experience; or an equivalent combination of education and work-related experience

5+ years collection experience required 

Experience collecting commercial debt in excess of $500,000 preferred

3+ years of dealership operations experience or equivalent

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.