The Lead Ambassador will support the operational functions of the store, including handling customer queries, assisting Ambassadors with POS transactions, adhering to the opening and closing checklists/SOPs and ensuring the store standards throughout the daily shift. The Lead Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Lead Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.   

Candidates must be flexible to work any shift between the hours of 8:30 am up to 1:30 am on Holidays, Saturdays, Sundays and weekdays.

Primary Responsibilities/Accountabilities:

• Act as a role model to the Ambassadors.
• Support Associate Managers with answering radio calls and handling guest queries.
• Assist with cash-in and cash-out process.
• Assist with opening and closing process, ensuring all checklists are complete.
• Assist the Associate Manager on-duty with ensuring all Ambassador breaks and lunches are handled. Maintain position coverage as required by the needs of the business and as specified in the daily schedule.
• Assist Ambassadors with POS transactions where appropriate, to include refunds, voids, returns etc.
• Support the Associate Manager on-duty in giving Ambassadors direction to ensure premium guest service and store standards during the daily shift.
• Respond immediately to guest experience recovery situations using best judgement to resolve issue in accordance with guest service guidelines. Engage Associate Manager(s) as appropriate in these situation types.
• Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.
• Any other duties as assigned by the Associate Manager(s) or Store Manager.

Educational Requirements and Experience:

Education:

High school diploma; GED equivalent

Work Experience Requirements:

Minimum of 1 year experience within a fast-paced/experiential retail environment.

Previous supervisory experience is advantageous.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.