Role Purpose

The Lead Exploratory QA role will be embedded within cross functional teams from the QA and Test discipline, the role will be responsible and accountable within the Pod / team for the QA and test activities in relation to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved.

This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables. This includes contributing to the definition of requirements from a QA and Test perspective, following the Behaviour Driven Development (BDD) methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers.

In this role, you will:

• Identify and raise concerns for any future / forward planning tasks e.g. resource constraints, downtime, late delivery etc.
  Actively involvement into project requirements to project journey meets business and customer standards highlighting appropriately issues or improvements during requirements / testing phases
• Own and progress the resolution of day to day issues that may block progress e.g. blocking defects / environment issues
• Pre-empt and resolve potential issues that may impact future delivery e.g. resource constraints, downtime, late delivery etc
• Provide estimates for medium / large projects incorporating all appropriate test phases for your delivery e.g. functional and non-functional, escalating  and reporting to manager
• Ensure project journey meets business and customer standards highlighting appropriately issues or improvements during requirements / testing phases
• Build positive relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge
• Effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements, e.g. writing test scripts from requirements or inputting into BDD tests
• Chair / attend project update meetings, deliver project updates and escalate any known issues and concerns

Requirements

To be successful in the role, you should meet the following requirements:

• Excellent knowledge of the testing process, digital channels, and customer expectations
• A strong team player –collaborative recognising their specialised role in the department and acknowledging other areas / individuals roles and responsibilities
• Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Excellent knowledge of the Agile development methodology and experience of working using these techniques
• Working knowledge of test tools such as Jira and Confluence
• ISTQB qualification
• Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed
• Innovative – the ability to approach things differently or do different things to deliver goals

You’ll achieve more when you join HSBC.