About the job

Summary

Rosa is a central government IT system that enables collaborative working at SECRET in a secure environment with the latest technologies. Rosa provides fixed and mobile SECRET collaboration tools and communications in 166 countries across the globe, allowing users to create and share data securely. This ground-breaking work is protecting our national security whilst enabling users to work in far better ways than any previous solutions have allowed in this space.

Job description

Joining our Data Centre Operations team as a Lead Data Centre Engineer, you will be part of a team helping to build, develop and maintain our growing data centre environment. You will work closely with members of our technical teams who rely on our data centre estate. In this role you will work with third-party engineers and suppliers, to manage the physical infrastructure of the data centre.

As a Data Centre Engineer you will rack, install and decommission devices. You will also act as the SME for all Data Centre operations.

This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service.

Responsibilities

• To receive, respond, resolve, and complete service requests and Break / Fix tickets within the DC

• To receive, assess and complete patching / de-patching requests as well as other cable tasks such as installation and running cables

• Complete IT equipment installation, relocation and decommission requests and to applicable internal, manufacture and industry standards (server, switches, routers, etc.)

• Provide remote hands problem solving support (server reboots and visual inspections etc).

• To escort third party engineers and ensure their compliance with the site standards.

• Ensure that risk assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times

• Maintaining and developing the team’s procedures, documentation, and knowledge base.

• Ensure that data centre components and assets are managed and documented.

• Manage and develop existing Data Centre Engineers

• Develop process and procedures for Data Centre operations and ensure compliance with relevant standards

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• • Technical Understanding • IT Infrastructure • Troubleshooting and problem resolution

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension