LEAD- CUSTOMER QUALITY EXPERIENCE

LEAD- CUSTOMER QUALITY EXPERIENCE

Job Overview

Location
Colombo, Western
Job Type
Full Time Job
Job ID
98118
Date Posted
11 months ago
Recruiter
Nethuva
Job Views
96

Job Description

The Job

  • Implement strategies for team to manage the software development process for potentially identified products and service.
  • Ensure teams have formulated proper validations to ensure the proper documentation is done in accordance with industry standards and provide necessary guidelines to be followed by third party developers
  • Prioritize budget and allocate projects, products and resources in line with the business priority
  • Direct teams to deliver required feature/functionality/quality with proper guidelines to assure the overall quality of the products and is sustained as planned
  • Ensure teams are enforcing procedures and frameworks to run the operational systems smoothly with a minimum service impact
  • Promote the use of innovative technologies that will provide benefits to the organization. Lad the introduction of new technologies, web, backend and dev-ops.
  • Responsible that teams will develop bug fixes and patches as and when required to maintain a resilient network services with proper version release managements.
  • Lead the team to provide required operational support to respective teams for internally developed products and extend support to get technical assistance for products
  • Ensure teams are enforcing procedures and frameworks to run the operational systems smoothly with a minimum service impact.
  • Leading, motivating and directing the staff to deliver targets of entire portfolio while conducting periodic review of their performance and development needs

 
The Person

  • Bachelor’s Degree in Engineering in Electronics & Telecommunication /Computer Science /Electrical /IT or any other similar qualification
  • Master’s degree in engineering will be an added advantage
  • 2+ Years work experience in Telecommunications (Minimum 1 year in Software Development)

Job ID: 98118

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