The Lead Back Office Verint Administrator is responsible for supporting, maintaining, and consulting on the configuration of application rules, profiles, and overall structure to support targeted use cases and other work requested by the Verint Product Owner, workforce leadership, and operational business partners. The Lead Administrator will also partner with the vendor, information technology, and workforce teams to oversee the product and governance of the solution in our operational environment within back office operations.

This position will include ownership of system administrator tasks and maintaining systemic rules for the Back Office functionality of the software suite, with the ability to troubleshoot and resolve reported issues and questions, or escalate as appropriate.

This role is a key member of the Product Ownership team and will report directly to the Verint Back Office Product Owner. This role requires a strong understanding of the Verint application, business objectives, pain points, all with one goal in mind: Provide best-in-class governance strategy and support by collaborating with change management teams, reporting, and training teams in order to identify the most effective processes, tools, and communication strategy for targeted enhancements.

Specific Responsibilities:

• Lead administration efforts launching Verint’s Desktop and Process Analytics, Workforce Engagement, Work Manager, and Performance Management solutions
• Serve as Subject Matter Expert on Verint technology and establish strong partnership with the vendor. Support work efforts that will elevate Cigna to a beta-tester role to secure advanced new released of use cases that drive meaningful operating expense reductions.
• Administer plans to deliver use cases as well as key metrics for active management and governance.
• Identify and enforce key administrative activities, including establishing peer review process, designing, testing and validation of new rules/use cases, and maintaining appropriate reference and change log documentation.
• Mentor junior system administrators and oversee administration activities delegated to junior administrators or administrators at Cigna’s Global Service Providers
• Support creation and design of rules to accomplish new uses, and execute on required testing
• Effectively partner with Talent Readiness & Optimization teams for change management, culture change as well as compliance to the delivered/implemented solution. Monitoring of identified key performance indicators to ensure project is delivering intended benefits and that defined process is being followed
• Other duties as assigned 

Qualifications:

•            Verint Administrative experience required

•            Bachelor’s degree or 2-3+ years equivalent work experience

•            Strong analytical, problem-solving and decision-making skills

•            Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels.

•            Ability to identify issues and opportunities and develop solutions with little oversight

•            Ability to work with a high sense of urgency

•            Advanced Excel knowledge required

This role is WAH/Flex which allows most if not all of the work is to be performed at home.  Employees must be fully vaccinated if they choose to come onsite.

For this position, we anticipate offering an annual salary of $86,600 - $144,300, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.