What you’ll be doing:

• Designing and delivering highly interactive new starter and upskill training focused on clear performance outcomes

• Providing practical on-the-job coaching to aid learning transfer, maximise achievement of performance outcomes and prevent unnecessary attrition

• Producing summaries and guidance resources to explain changes in legislation, systems and procedures

• Supporting colleagues across the business with technical queries

• Undertaking appeals work involving processing revisions, first and second stage appeals, preparing tribunal submissions and attending hearings

• Liaising with stakeholders to assist the scheduling process and to ensure the needs of the business are pro-actively identified and suitable solutions are recommended

• Creating a range of tech enabled and innovative learning interventions to support employee development within a busy KPI environment

• Actively utilising Microsoft 365 to enable delivery of more effective, tech enabled learning solutions

• Supporting initiatives to transform the approach to people development to ensure it is learner centric and that all employees have access to ‘moment of need’ digital resources

• Supporting initiatives such as Next Revs & Bens, automation and bots

• Completing CPD activity to remain current with industry thinking in relation to L&D theories and methods to ensure the service delivered to the business remains ahead of the curve

• Undertaking any other duties as may be required from time to time commensurate with the level of the post

What we’re looking for

• Excellent working knowledge of at least one of the following Housing and Council Tax Benefit/Support, Council Tax or Business Rates administration and experienced with Capita One, Northgate or Civica systems.

• Familiarity with Information @ Work or other document imaging software

• Skilled in the design and delivery of learning initiatives

• Proven experience designing and delivering soft skills and/or leadership training

• Previous involvement in project or client management

• Current knowledge of effective L&D methods and industry hot topics

• High level knowledge of digital learning platforms such as O365

Capita Public Service - LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues and Benefits knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What’s in it for you?

• A great basic salary

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to work from home

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.