Description

Infrastructure Engineering & Operations (IEO) Lab Operation team is looking for a hands-on, passionate, results-oriented individual to help, implement and support IEO’s ever growing datacenter footprint in Durham NC.

As a Lab Support Engineer you will be working with a talented team of engineers to create new projects and manage existing projects plus day to day lab operations that can support the ever growing demand of a very fast moving organization. Successful candidates will be obsessed with operational excellence, communicate clearly and have a consistent track record of improving efficiencies by way of innovation and forward planning.  Our organization’s customers require creative engineering balanced with high quality and focus. Your days will be a combination of helping understand and prioritize issues and product vulnerabilities and contributing to the overall growth and robustness of the organization. You’ll interact with managers, product management, global support and core engineering to bring our product to a broader and increasingly demanding market.

Requirements

• Knowledge of UNIX / Linux and Windows Server plus basic VMware Knowledge.
• Knowledge of hardware troubleshooting and repair with storage equipment and other rack mount server platforms
• Basic understanding of networking and TCP/IP
• A+, Network+ or similar certifications or equivalent experience preferred
• Solid familiarity with Microsoft Office Excel and Outlook
• Strong written and verbal communication skills with attention to detail
• Ability to repetitively lift 70 lbs. for installation of Isilon products.
• Ability to work occasional off hours
• Experience working with ITSM such as ServiceNow
• Experience working with PPM such as Daptiv

Desired SKILLS

• Technical understanding of Cisco, Brocade, Dell and/or Arista platforms.

• Understanding of development/test labs and workflows.
• Working knowledge of windows and Unix platforms
• Understanding of VMWare  

• Ability to communicate with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization
• Operational support and passion, with the understanding to establishing, measure             , and meeting service level agreements, improving the availability, performance, and quality of systems.