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Junior Executive - Customer Service
Junior Executive - Customer Service
Job Overview
Location
Colombo, Western
Job Type
Full Time Job
Job ID
119420
Date Posted
8 months ago
Recruiter
Nethuva
Job Views
52
Job Description
Job Responsibilities
- Handle customer inquiries, complaints through call centre operations.
- Handle walk-in customers' inquiries and complaints.
- Act as the connector between the business units and customers.
- Be responsible for call centre performance through the assign targets.
- Handle inbound calls.
- Execute outbound calls.
- Act as a CRM agent via cross selling, up selling and lead qualifying.
- Maintain and update information resources related to performing duties.
Person Specifications
- Outstanding communication and interpersonal skills.
- Excellent problem-solving ability.
- Proficiency in call center equipment/software programs and MS Office.
- Acquire new knowledge by being a knowledge seeker.
- "Can do" attitude.
- Relevant academic and professional qualifications in full or part.
Job ID: 119420
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Company Details
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