We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Driving success at Capita Education as a Junior Account Manager

Here at Capita Education we have an exciting opportunity for a driven and results focussed individual to join our talented sales team as a Junior Account Manager. Within this role you will deliver increased sales, customer engagement and development though an effective Account Management function across schools in our Core areas and Hubs.

This is a rewarding role within a successful and friendly team where you will have the opportunity to put your sales experience to good use in an account management focused role whilst at the same time developing invaluable skills and working towards a competitive commission scheme.

Job title:

Junior Account Manager

Job Description:

What you’ll be doing:

• First point of contact for the customer

• Targeted to increase spend over and above any attrition

• Responsible for customer satisfaction

• Ownership of issues within the bas

• Customer retention – SLA renewal ownership working with business sector specialists

• Upselling and cross selling – new products and services to existing customers

• Growth of base via referrals and pro-active hunting

What we’re looking for:

• Previous sales experience

• Ideally experience of working in the Education or IT industry

• Ability to communicate and engage senior decision-makers

• Able to work collaboratively with colleagues

• Flexibility, adaptability, able to develop and manage their own workload

About Capita Education:

Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment and is given expert guidance to realise their full potential.

At Capita we provide traditional back office support services such as HR to schools and multi academy trusts. We also have a specialised education and skills support organisation, Entrust.

Entrust is a joint venture company between Staffordshire County Council and Capita and has supported educational establishments across England to improve outcomes since 2013.

As an education and skills support services organisation, we’re all about excellence in education, creating better outcomes and making things easier for our customers. It’s central to everything we do.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you need any further information please contact Jo Robinson by email at Joanna.robinson@capita.com

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.