As a Senior Systems Engineer on the Voice team in our Network Telecom Operations Center (NTOC), you’ll utilize your engineering experience by troubleshooting Avaya and Cisco PBX, Enterprise Faxing, and Call Routing issues.  You’ll be responsible for facilitating operational projects and researching efforts for improved processes and capabilities. You will also serve as the technical point of escalation for assigned voice technologies in NTOC. You’ll coordinate work with engineering and operational staff to optimize the existing environment, provide feedback to improve workgroup effectiveness, and ensure that the tools and processes are in place to manage performance, capacity, availability, and quality. This position is open to remote employment with occasional travel to Cleveland or Colorado Springs.

Must-have qualifications

• Associate's degree or higher in an Information Technology discipline, Math, or other related field of study and a minimum of four years of experience working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems
• Instead of a degree, a minimum of six years of related experience listed in above bullet

Preferred skills

• Ability to diagnose PBX related issues in both Avaya and Cisco systems through the use of Avaya SysMgr, Cisco UC environments and other system monitoring tools such as Corvil and Splunk
• Strong understanding of the configuration and setup of the RightFax environment and other faxing systems
• Understanding of core Call Routing concepts and a strong ability to troubleshoot problems through the use of SQL queries with the understanding of the data presented
• Ability to correlate network events between multiple autonomous systems
• Adaptable and collaborative with strong problem solving skills

Compensation

• $80,920 - $104,720/year
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations