RESPONSIBILITIES

Responsibilities :

Assuming the role of IT Support Analyst in the GBSU/RPM team of Taiwan Securities, which is responsible for the application & infrastructure services support of the entity. The candidate may also be involved in project management for the scope of Taiwan Securities IT.

• Provide professional Technical & Functional IT Support to local management, counterparts and users.
• Assist the regional team (in Hong Kong) to maintain GTS & GBSU IT support activities in Taiwan Securities.
• Manage IT incidents in a timely manner with proper Escalation & Communication.
• Perform regular Risk Assessment on IT Production Support Processes & Business Flows in Taiwan Securities and close the gaps if any.
• Effective Vendor Management.
• Contribute to the success of any Taiwan Securities Business & IT projects. This includes (but not limited to) proper Business Requirement gathering & understanding, Sufficient Budget & Head Count for both Project & Run etc.
• Cost Effectiveness mindset
• Compliance to GBSU Standard IT Processes & Procedure without miss
• Compliance to deployment of ITRM (IT Risk Management) in Taiwan (Securities) and ensure the success of it.
• Timely Closure of Audit Recommendation and Execution of GPS Control, without miss.

PROFILE REQUIRED

Profile Requirements:

Technical Skill:

• (must) Microsoft Excel
• (must) VBA / Power BI
• (must) SQL
• (plus) Infrastructure knowledge on Linux OS, Database, Network.
• (plus) Scripting in Perl, Python, Ruby etc.
• (plus) Knowledge of local securities regulations.

Functional / Soft Skill:

• (must) Good Communication Skill and Fluency in both English & Chinese.
• (plus) Project Management Skill
• (plus) Basic knowledge of Investment Bank activities, especially around Equities Trading business.

Personality:

• (must) Analytical & Organized
• (must) Collaborative
• (must) Self-Starter
• (must) Active learner

Behavioral Skills:

• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Team Spirit - Collective mindset: I favour the team’s interest over my own results
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
• Responsibility - Performance: I strive for high performance
• Commitment - Care: I demonstrate consideration for others