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The IT Site Services Tech Lead assists the Divisional Manager in acting as a liaison between the IT Site Services department and the IT representatives at all Corporate IT departments.

As an IT Site Services Tech Lead you will be responsible for the diagnosis, repair, and maintenance of IT hardware and software components to ensure the smooth operation of the Business.  Primary responsibilities include, but are not limited to, installing and configuring computer hardware and software, Office 365 & Microsoft Teams support, supporting multiple OS levels including Apple and Android, working closely with other teams within Brunswick IT and to be the primary point of contact for local IT support.  This position will also participate in driving business process changes through technology and who works well independently or in a group to help develop technical strategies to propel our business forward. The IT Site Services Tech Lead will be expected to work closely with vendors and external support representatives.

This position is responsible for helping to facilitate and communicate the strategy, direction, and initiatives of Brunswick and Mercury Marine’s IT Department to ensure a common vision amongst all facilities (One Company – One Culture). This position is expected to maintain the highest possible level of security and immediately report any suspected breach.  Maintain the highest level of cooperation with all users of IT systems. Suggest changes that would result in improvements of accuracy, efficiency, and customer service.  Regarding Brunswick policies, maintain a professional attitude and ethical responsibilities.

Principal Accountabilities

• Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
• Evaluate, use and socialize new technologies so they can be leveraged to improve business processes and/or save money such as, Microsoft Endpoint Manager, SOTI, PowerShell scripting to automate tasks, package applications for automated deployment, and automation to ensure MFG device updates per defined windows
• Lead and assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
• Assist with coordination of all hardware, software, and network upgrades across Mercury Marine
• Diagnose, analyze, and resolve issues across the company – both locally and at our remote locations
• Provide first level support to end user devices and peripherals (PC’s, Laptops, Tablets, Android Devices, Printers, Scanners, Etc.)
• Attend quarterly or semi-annual Technology Integration Group meetings with IT representatives from the region facilities
• Assist in annual Technology Integration Group meetings with IT representatives from all facilities
• Ensure that local technicians continually keep their Due Diligence\asset management inventories up to date when new hardware is deployed or removed
• Ensures that all hardware and software installed at facilities meets BCIT Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
• Assist in yearly IT capital budget planning as needed
• Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
• Adhere to the BCIT Change Management System and educate each facility in the region.  Ensure that local techs use Change Control and Event Log to document all changes/issues/problems.
• Assist in documenting all Regional Projects using BCIT processes
• Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties
• Assist in communication to End-Users regarding changes, upgrades, or planned outages
• Strictly follow guidance and regulations provided by Brunswick Information Security
• Follow all company and departmental policies and procedures.
• Perform at or above Information Systems performance standards set by BCIT

Reporting Responsibilities

• This position reports to the Divisional Site Services Manager.        

Hours

• Normal hours are on-premise Monday through Friday, 40-45 hours per week. However, the IT Site Services Tech Lead must be adaptable to plant schedules and work off-hours and weekends as required.

Required Qualifications

• Associate degree in Computer Science or equivalent experience
• Five to six years’ experience in working on or managing IT related projects
• Knowledge and understanding of Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems
• Excellent communication, organization, and interpersonal skills. Must be able to work with people at all levels and skill sets
• Knowledge and understanding of telecommunications systems such as Mitel/VOIP and Network technologies
• Knowledge and use of DevOps / Project Management concepts
• Periodic travel is required

Desired Qualifications

• Undergraduate degree in Computer Science or related field
• Eight to nine years’ experience in working on or managing IT related projects
• Five to six years supporting current BCIT technologies. Windows, Apple, and Android operating systems, Office 365, Networking, ServiceNow, Mitel, etc.
• Knowledge and understanding of networks and TCP/IP protocol
• Knowledge and understanding of budgeting, forecasting and inventory management

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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#Brunswick Corporation