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About the Role

As an IT Service Specialist, you will be integral to supporting our 1st line team, building and managing devices running Windows 10 and Mac OS.  Reporting to a Team Lead within the Service Desk function you’ll troubleshoot and resolve issues working within an ITIL framework.  Whilst the role is based in Street you’ll also be supporting other UK and European sites as well as working collaboratively with our Service Desk teams in America and APAC.   Some international travel may be required.

You’ll be part of our longer term strategy to embed and maximise our Microsoft 0365 services and start to move away from traditional On-Premise technologies which will be led by our Computing and Infrastructure Service Teams.   Collaborative working is very much part of how we operate as we utilise Agile practices and processes to delivery projects and continual improvements.

About you

You’ll have 3 years or more experience working within an engineering role building and deploying devices and applications, working with, and supporting, front line teams and managing account creations (cloud and on prem).  You’ll be used to working with Microsoft technologies and have experience of both Windows 10 and Microsoft Management tools.  You’ll be flexible as the role requires working on a range of issues at 1st, 2nd and occasionally 3rd level support and will have experience of desktop security products such as Windows Defender and Bitlocker.

Great communication skills are essential for working with a range of stakeholders globally and with our third party suppliers.  You’ll need to be confident in producing and maintaining documentation which is critical in helping our teams around the world work together to shared standards.

Life with us

Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Street is the nerve centre of our business, driving growth and the whole Clarks success story.

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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.