Help us lead our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. Ã¢â‚¬â€¹The IT Service Analyst will deliver professional activities in the Technology Support job family with a focus on Technology Services. They will develops & support effective relationships with business units, divisions or groups of users, & vendors. They have to ensure required Technical services are identified, developed and supported to the satisfaction of the business unit/division. Provides support and maintains service level agreements. They will help configure, install, maintain and upgrade Rimage CD/DVD generation and data encryption applications, print server level applications and automated workflows, automated email scripts, computer systems hardware and software. Performs set tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, print servers, desktops, printers and storage devices. Issues tend to be routine in nature. Good knowledge and understanding of Technical Support and business/operating processes and procedures. Create presentations and media materials in a team-oriented environment. They will be Handling confidential materials on a daily basis and track completion and delivery of copy/print and media jobs. They should also be able to research and resolve problems/issues and document all completed requests and deliver quality products/service in accordance with Print & Media Center service levels.

ESSENTIAL FUNCTIONS:

• Monitor and provide support to systems, print servers, applications, and devices administered by Cigna

• Assist in troubleshooting to resolve incident tickets, media requests, etc. for internal and external customers

• Collaborate with cross-functional teams including senior leadership to enhance overall customer experience

• Ensure incidents and requests are handled according to agreed procedures and SLAs

• Prepare services and documents regarding performance for operational effectiveness and improvements

• Develop proactive ways to avoid potential problems and automate maintenance tasks

• Provide backup support to other associates during peak work volumes to ensure timely delivery of reports, media or copy/print jobs.

• Share knowledge/ free flow ideas and provide policy input with teammates

• Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment.

• Additional duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree or 4 or more years of relevant work experience

• Experience working with media/print environment

• Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency

• Demonstrated verbal and written communication skills

• Solid analytical skills and inductive problem solving abilities

• Programming and scripting ability preferred

• Organized and able to multi-task

• Basic understanding of ticketing systems and workflow

• Basic experience in multi-platform distributed environment preferable

• Possess insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base

• Close attention to detail as well as ability to follow step by step quality analysis procedures

• Ability to work in a close team environment

• Willingness to work a flexible schedule onsite and virtual environments to accommodate business requirements

This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we expect that this role will likely return to being performed primarily at an office location.
 

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.