Our Digital, Data and Technology team develops and operates tools, services and platforms such as great.gov.uk that enable the UK government to provide world leading support to businesses in the UK and overseas.

You’ll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade: here.

The role will be based in London and may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office, on average. Commuting costs to meet this requirement and travelling to the main office location will not be covered by DIT, however commuting costs will be covered for travel to a DIT office which is not the employee’s main office location under the Department’s Travel and Expenses Policy.

Job description

Let us tell you a little bit about the role…

As an IT Operations Manager, you will be …

Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support to provide a superior service to our staff as the organisation grows to meet the evolving world.

Primarily, you will be responsible for supporting the day-to-day functions of the IT Operations group, ensuring that the various services and team members in the Old Admiralty Building are operating as necessary. You will apply your skills and knowledge to ensure that we deliver a superior service to all staff. As you will be working closely with our stakeholders and business partners, you may at times be asked to work outside of the core 9 to 5 day.

You’ll have enthusiasm for helping staff and colleagues. You will also be expected to provide leadership and to mentor and develop your team while following the strategy of the overall group. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT Operations Team and its partners. You will actively contribute to continually improving the services we offer.

Responsibilities

What we’re looking for from you…

You will be an experienced IT professional who can:

• Manage assigned team members to deliver a high level of service and continuity.

• Manage incidents and escalations as appropriate.

• Build and maintain relationships within the organisation and with our supply partners.

• Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues, among others.

• Investigate and perform evaluations and testing of new and existing solutions.

• Lead site surveys, documenting current site configuration and user requirements.

• Manage and support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met.

• Support staff with organisation wide Teams and WebEx events, liaising and arranging testing with counterparts (both internal and external).

• Be responsible for staff training and continual improvement within the Service Operations group.

• Create and maintain the correct processes and documentation.

• Assist the IT Operations team with IT related tasks.

• Maintain prompt and clear lines of communication with all parties.

• Assume responsibility and work autonomously in a professional manner.

• Support cross team and departmental collaboration.

• Take responsibility for the actions of your team and what is required to deliver a superior service.

• Effectively manage resourcing and ensuring that we listen to team members and capitalise on shared knowledge.

• Ensure that proper process is followed when managing staff.

Essential Skills and Experience:

You’ll have demonstrable skills and experience of:

• Proven track record of leading a team.

• A logical and creative approach to problem-solving, ensuring that the most appropriate actions are taken.

• Coordinating team members to resolve problems as they occur and reduce the chance of them happening again in future.

• Effective verbal and written communication skills, to interpret requirements and present findings.

• Strong experience of working with WINTEL, iOS, networking, infrastructure, and audio-visual technologies (WebEx, Teams) and applications, end user computing and Microsoft technologies.

• Working with stakeholders to gather requirements and deliver solutions that meets the user’s needs.

• A track record of supporting high profile users.

Desirable Skills and Experience:

This isn’t necessary but would be ideal if you:

• Possess IT related certifications or a degree/diploma in computer studies that supports the required skills.

For further information regarding this position, please feel free to check out our blog – https://digitaltrade.blog.gov.uk/2021/07/28/personalisation-how-we-put-the-user-at-the-heart-of-our-content-on-great-gov-uk/

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension