Summary

***INTERNAL APPLICANTS ONLY PLEASE***

As IT Operations Lead you’ll lead our Operations Delivery team and take overall responsibility for the end-to-end delivery, SLA management, customer services/relationships across the organisation and with our suppliers. 

Under the direction of the Head of IT Operations, the Operations Lead is responsible for the optimum performance of critical platforms that are leveraged across the National Trust. If successful, you'll ensure that value and quality of service is achieved from any internal and outsourced relationships under management. In particular, you'll ensure that the overall services are delivered as expressed in the contract and that the service levels for outsourced services/functions are maintained and continually improved.

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. The role will also involve travel to properties or regional hubs to meet with stakeholders and to carry out work.

Contract: This role is for a secondment which will run from 14th February 2022 – 20th March 2023

What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office Heelis, is situation in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal café available every day.

What you'll be doing

You'll ensure that any problems with the day-to-day delivery of services provided by internal support teams and suppliers are minimised. You'll liaise closely with product owners and managers, IT teams and other stakeholders to ensure compliance with operational governance and standards. You will also ensure we get the best value from our contracted service partners who provide our Service Desk and core infrastructure services.

Who we're looking for

To be successful in this role you will need;

• IT Service Management qualifications (ITIL v3 or 4 as a minimum)
• Broad commercial knowledge with sound business acumen
• A technical understanding that can underpin your ability to deliver the responsibilities for the role
• Strong knowledge and experience of working in complex IT environments as a Supplier Manager, Financially aware; analytical, with a strong attention to detail
• Strong written and spoken communication skills in English; confident and articulate
• Excellent relationship building skills and ability to influence others.
• Willingness to roll up sleeves and get job done. Energetic, positive, can-do attitude.
• Strong presentation and inter-personal skills and ability to communicate and interpret complex issues at Board level

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary