What will you be doing? 

A new opportunity has arisen for an IT operations Engineer to join a team providing dedicated customer OSS support.  You will ensure the availability of the OSS services, including reactive and proactive activities including network rollout, performance, optimisation and analytics.  

You will improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. 

Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.

Work with the development team(s), reviewing and making recommendations for IT system improvements to include automation where applicable. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
 

Who are we looking for?  

• Experience with supporting (from 2nd line to 3rd line level) OSS applications.
• Experience working with developers/vendors implementing fixes or improvements to OSS.
• Experience of delivering against performance targets
• Ability to explain complex issues in simple, customer-centric language  
• Experience of delivery in Telecoms or Utilities
• Exposure to ITIL methodologies
• Experience with StableNet Monitoring Solution highly beneficial
• Automation experience

Technical skills and qualifications should include:

• Microsoft Products (Active Directory, Remote Desktop, Windows Server, Windows 10, System Center)
• Linux System Administration (Red Hat, CentOS, SUSE, Debian or similar) 
• Hardware Support
• Monitoring Systems (SNMP, Traps)
• TCP/IP and physical networking understanding (Switches, Routers, Firewalls)
• Security Standards familiarity (ISO/IEC 27001)
• Candidates will be required to undertake MoD vetting to obtain SC for this post.
• *Engineers take part in an on call rota for which standby and call out allowances apply.

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone. 

Together we can

Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business. We actively encourage growth and progression for all employees.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

*Blended
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.