About the job

Summary

Ofwat (the Water Services Regulation Authority) is the economic regulator of the water and wastewater sector in England and Wales. Our role is to help it build trust and confidence with customers, the environment and wider society. Ofwat has an ambitious new strategy and as a regulator we are setting ourselves up to achieve and equal the ambition of this new strategy. It matters to us that things on the ground really change so that our impact on customers, the environment and the future of water is tangible and meaningful.

Our work is high-profile and fast-moving, within a dynamic and agile environment. The work that you’ll be involved in every day will be about helping us to deliver our strategy, helping us to be the regulator we want to be and helping the sector to deliver outcomes that matter to customers and society. Our strategy sets out the role Ofwat will play. We will adapt, be confident, act with purpose and integrity and continuously improve so that we make the greatest contribution possible to improving life through water.

This is an exciting opportunity for an experienced IT Operations Engineer with great knowledge of Microsoft technologies and fantastic customer-service to join the Ofwat team at an exciting time in our digital transformation.

Job description

• Responsible for the day-to-day support of IT services to the organisation.

• Responsible for the end user computing services to the organisation, from device management to the suite of applications that the organisation rely upon.

• Responsible for the support of Office 365 and Microsoft 365 applications. This includes Microsoft Teams.

• A good level of knowledge of SharePoint Online, to ensure administrative tasks and standard requests can be handled.

• A strong level of experience of Microsoft Endpoint Manager to support the management of mobile devices.

• A good level of experience with Microsoft System Center Configuration Manager, to ensure laptops are managed effectively.

• To provide cover for the Service Desk, as and when required.

• Support the culture continual service improvement, with a focus on streamlining processes as identified.

• Ensure good practice IT security is considered in everything you do.

Responsibilities

• Provide general desktop support – particularly around end user computing activities.

• Provide Office 365 and Microsoft 365 application support. This includes Microsoft Teams.

• To provide SharePoint administrative support, such as fulfilment of standard requests.

• To deliver Microsoft Endpoint Manager (InTune) support for management of mobile devices.

• Delivery of System Center Configuration Manager administration to ensure laptops are managed effectively.

• General device support for Surface Pros and iPhones.

• Provide cover for the Service Desk when required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Changing and Improving

Benefits

Ofwat benefits

We also offer a range of additional benefits. These include:

• access to our package of benefits via our ‘Edenred’ scheme. This is a voluntary benefits scheme where staff have access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;

• cycle-to-work scheme;

• season ticket loan for travel between home and office;

• flexible working arrangements;

• fees paid for membership of relevant professional bodies;

• regular professional development;

• health and wellbeing initiatives; and

• free eye tests and contribution towards lenses/spectacles for VDU users, if appropriate

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Applications should be completed on the Civil Service Jobs website prior to the closing deadline.

If you are unable to make an electronic application, you may submit your application on paper. Please contact us to find out how.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

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Contact point for applicants

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