Summary

Simpler, smarter, better. Our IT operation is undergoing a £multi-million digital transformation journey. It’s a whole new chapter for our technology operations, cyber security and infrastructure teams and we’re looking for an experienced IT Operations Director to help shape our vision, lead, motivate and inspire our teams.

Salary: Circa £87,000

What it's like to work here

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. The role will involve travel to our head office to meet with stakeholders and your teams.

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

The Trust is continuing to invest in technology in order to deliver ambition strategic goals. Our IT department delivers operation support and several sizable business driven programmes at any one time, as well as supporting a large operational national user base of 12,000 staff, 60,000 volunteers and 5.5 million members.

What you'll be doing

In this role you will directly lead a team of 3 heads of department and have overall leadership for approximately 100 IT professionals, including technology delivery portfolios, operations, and strategic planning teams. Your ability to communicate well, adapt your communication style and easily build relationships, will be key to creating strong networks both internally and externally, with stakeholders at every level.

We’re looking for someone who has a strong focus on user centricity, cyber resilience and service offer. You’ll be experienced in promoting service feedback, responding to user needs, keeping close to market trends and aligning your strategy with the Trusts technology roadmap. 

You will lead in handling technical and cyber security incidents, you’ll be comfortable working under pressure and in a complex, demanding environment, managing threats to our systems. Our IT systems are in operation 24/7 so it’s imperative that you are comfortable managing time critical incidents efficiently and effectively to reduce the impact on our service users. On occasion this will include responding to incidents outside of usual business hours, working with internal teams and partners to deliver an effective response.

Please also view the full role profile attached

Who we're looking for

• Above all else we are looking for an inspirational leader, able to motivate teams to succeed
• You'll have a strong operational background, in delivering IT operational services and managing cyber security operations in a complex environment
• A pragmatic and independent thinker with experience of delivering strategic direction
• You'll have the ability to communicate and collaborate across teams, working with partners and teams to find solutions to complex problems
• Strong presentation and inter-personal skills with the ability to communicate and interpret complex issues at a strategic level, working on a wide range of challenges simultaneously, to demanding timescales

The package

Salary: Circa £87,000 including private medical cover, bi-annual health screening, pension scheme with a generous matched contribution rate and other benefits.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Other benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary