Our Digital, Data and Technology team develops and operates tools, services and platforms such as great.gov.uk that enable the UK government to provide world leading support to businesses in the UK and overseas.

You’ll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade here

The role will be based in London and may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office, on average. Commuting costs to meet this requirement and travelling to the main office location will not be covered by DIT, however commuting costs will be covered for travel to a DIT office which is not the employee’s main office location under the Department’s Travel and Expenses Policy.

Job description

Let us tell you a little bit about the role…

As an IT Operations Associate Engineer, you will be …

Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support to enable providing a superior service to our staff as the organisation grows to meet the evolving world.

Primarily you will be responsible for supporting the day-to-day operations of the IT Operations team, ensuring that the various services and team members are supported as necessary. You’ll apply your skills and knowledge ensuring that we deliver a superior service to all staff. You will be a key part of our group supporting our users, and you may at times be asked to work outside of the core 9 to 5 day.

You’ll have enthusiasm for helping staff and colleagues, you will be expected to provide support to your fellow team members and users while following the strategy of the overall team. To realise this, you take a proactive approach to developing your skills and sharing them with the IT Operations Team and its partners. You will be expected to actively contribute to continually improving the services we offer.

Responsibilities

What we’re looking for from you…

You will be an experienced IT professional who can:

• Deliver a high level of service and continuity.

• Assist with incidents and escalations as appropriate.

• Work with the organisation and our supply partners.

• Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues.

• Assist with site surveys and documents current site configuration and user requirements.

• Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met.

• Support staff with organisational wide Teams and WebEx events, liaise and arrange testing with counterparts (internal and external).

• Maintain the correct processes and documentation.

• Assist the IT Operations team when needed with IT related tasks.

• Maintain prompt and clear lines of communication with all parties.

• Be able to a work autonomously in a professional manner.

• Be involved in cross team and departmental collaboration.

• Take responsibility for your actions and be active delivering a superior service.

• Ensure that you listen to teammates and capitalise on shared knowledge.

• Ensure that proper process is followed.

Essential Skills and Experience:

You’ll have demonstrable skills and experience of:

• IT experience, especially supporting users.

• Using both logical and creative approaches to problem-solving, ensuring that the most appropriate actions are taken.

• The ability to coordinate with team members to resolve problems as they occur and reduce the chance of them happening again in future.

• Effective verbal and written communication skills, to interpret requirements and present findings.

• Experience of working with WINTEL, iOS and Microsoft technologies.

• Working with stakeholders to gather requirements and deliver solutions that meets the user’s needs.

• A track record of supporting users.

• Must have either IT related certifications or a degree or diploma in computer studies that support the required skills.

For further information regarding this position and DIT, please feel free to check out our blog https://digitaltrade.blog.gov.uk/2021/01/20/from-database-to-data-driven-decision-making/

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension