ENGIE are recruiting for an IT Operations Analyst. This role can be based anywhere in the UK as a hybrid worker.  This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Working hours will be either 6:00-14:00 or 14:00-22:00 and there is a need for the occasional Saturday shift to be worked (between hours of 7.00am to 15:00).

As IT Operations Analyst you'll assist with the proactive monitoring and patch management of EQUANS(UK) IT Services across a multi-tenant environment. 

 What will you deliver?

• Ensure that EQUANS UK IT Services are being proactively & re-actively monitored
• Server/Lan/Wan patching within the defined patching windows
• Ensure scheduled review of Back-Up logs, taking the necessary steps to address failures
• Take ownership, escalate and manage incidents end to end to ensure quickest service restoration time
• Manage incidents end to end to ensure quickest service restoration time
• Responsible for the management of 3rd party suppliers and internal teams to ensure that downtime notice or planned maintenance is communicated to the wider IT Team 
• Ensure a series of defined proactive daily checks are undertaken with appropriate action taken when required
• Responsible and accountable for correct escalation of incidents to the appropriate 3rd party provider or internal resolver group

 What can we offer you?

• 24 days annual leave increasing to 25 days once 2 years service is reached (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
   

Who are we looking for?

• Strong ability to diagnose server or network alerts, events, or issues
• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualisation, enterprise storage area network (SAN) and backup, enterprise performance and fault monitoring tools
• Previous experience managing and supporting network and server infrastructures
• Experience working with data centre technology with an emphasis on Network and Service Operations Centres (NOC / SOC)
• Experience of use and configuration of patching and monitoring technology
• Experience working with ITIL methodology
• ITIL certification
• Network & Security and Microsoft Server qualifications

 Who are we?

ENGIE is a key provider of energy, services and regeneration in the UK & Ireland. ENGIE delivers flexible, renewable electricity generation and clean, affordable energy supply to businesses of all sizes in the UK.

In July 2021, ENGIE launched EQUANS, a new dedicated brand, combining its services-led activities in energy solutions, technical & facilities management and regeneration to support businesses and communities embrace a greener, more efficient and increasingly digital world. 

This opportunity is for EQUANS, please visit www.engie.co.uk/equans to find out more information about how we are empowering business and communities to build a greener, more efficient and connected world!

EQUANS is part of the ENGIE Group, which globally employs 170,000 people worldwide and achieved revenues €55.8 billion in 2020.