Overview

 Enterprise Holdings is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories.

Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

Responsibilities

The Vehicle Services team is responsible for building and maintaining the services and vehicle data that comprise the fleet of cars within Enterprise Holdings.  We enforce the full lifecycle of the vehicle from the time our cars are ordered to when they are sold as used vehicles.  The team interacts closely with and supports the suite of Vehicle Management client applications that the business uses to interact with that lifecycle.  The Vehicle Services team also works closely with many different rental client teams to include tablets, kiosks, mobile applications and rental application systems to rent, track and maintain our fleet.  In the next fiscal year, there will be several new initiatives that will focus on simplifying our vehicle solution as well as continuing to expand the mobile solutions needed to maintain our fleet.

As the Production Support Manager, you will be responsible for defining the goals, objectives, processes and resources to support the overall strategic vision of the Vehicle Services team.  You will be responsible for people management activities including career planning/support, training, interviewing, hiring, rewarding, disciplining, performance and salary reviews.  You will be responsible for developing and retaining strong performers and preparing them for future responsibilities.  You will play a critical role in production support and will be responsible for managing a diverse team of professionals including Engineers, Business Analysts and Software Analysts. You will be collaborating with other IT and business teams to identify, mitigate and resolve production issues.  You will also help identify, develop, and implement policies, standards and procedures that support team activities and lead individuals in adhering to and supporting team procedures.  This is an excellent opportunity to utilize your leadership skills in an exciting environment.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

The IT Manager position requires 6+ years of related IT experience

2+ years of experience managing and motivating teams in an Production Support environment

Experience working within Agile/iterative methodologies and practices such as Kanban and/or Scrum

Experience with project management tools such as Microsoft Project, Jira, Confluence or similar

Able to exhibit a history of successful collaboration with various application development teams

Strong leadership qualities with the ability to establish and maintain solid working relationships across business and IT teams

Able to motivate and guide direct reports to accomplish goals

Experience developing effective teams, creating career development plans and creating succession plans

Display leadership, team centric skills and ability to solve complex problems

Demonstrate success in tactical and strategic execution as well as escalation awareness

Ability to develop people at various levels in their career that lead to successful high performing teams

Strong personal management skills emphasizing time management, organization and attention to detail

Strong multitasking skills

Excellent communication skills

Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Experience in large scale or high transactional volume applications is strongly preferred

Experience in backend Service Oriented Architecture with an emphasis on Web Services is strongly preferred

Understanding of all phases of the software development lifecycle is preferred