ates and delivers powerful technology solutions for our customers and employees across North America with the resources to enable and develop our more than 225 innovative I.T. professionals in a variety of career paths. 

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As an Enterprise Fleet Management employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.

Responsibilities

Enterprise Fleet Management API Platform Management team is focused on the development, implementation, and operational support of the API Management platform enabling a holistic API strategy.  As the Manager, you will coordinate, lead, and mentor a team of engineers who are focused on the development, delivery, and support of Enterprise Fleet Management’s next-generation API platform.

You will be responsible for determining time and resources needed to complete assignments, and will assist team members in prioritizing and completing assigned tasks and projects where needed. You will also be responsible for people management activities, including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance and salary reviews.

Strong communication and planning skills will be imperative to effectively manage resource responsibilities across projects that span multiple business units. You will be responsible for implementing changes to improve the overall effectiveness of the team, along with enforcing quality standards for products and services. Lastly, you will be responsible for ensuring that service levels are being met, and will lead continuous improvement efforts.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Requirements:

Authorized to work in the US and will not require sponsorship now or in the future to work

6+ years of related experience (this can include people management experience, IT experience, API experience, etc.)

2+ years of experience managing an IT team, to include interviewing and hiring, developing strong performers, and conducting performance and salary reviews

Experience with AWS, Azure, or a cloud-hosted environment

Experience with and/or strong knowledge of OpenAPI and RESTful services

Experience working with an API Management solution (e.g. AWS API Gateway or Mule)

Experience building or working with an extensive service catalog

Experience with and/or strong knowledge of Serverless solutions (e.g. AWS Lambda)

Must have the flexibility in schedule to accommodate after-hours response to incident-related managerial escalations when necessary

Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred qualifications:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field is preferred

Previous experience with Cherwell or other enterprise ITSM is preferred

Previous experience working in an agile-based development organization, including extensive use of JIRA (or similar products) for project, issue, and Sprint tracking, is preferred

Previous experience in vendor management is preferred

Competency Based:

Accountability

Holds self-accountable for rules and responsibilities; ensures own projects are completed in a timely manner and to acceptable standards.

Building Effective Teams

Creates strong morale and spirit in teams through open dialogue and action. Blends people into teams as needed to capitalize on collective group knowledge and experience to achieve organizational results. Quickly and effectively manages conflict through open, authentic and timely dialogue to get the best from people.

Collaboration and Teamwork

Encourages and facilitates cooperation, pride, and group identity; fosters team commitment and seeks input from team members to achieve goals; works effectively with co-workers. Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive and timely manner to minimize negative impact.

Communication

Communicates effectively, both orally and in writing, to a variety of audiences by expressing facts, ideas, and directions in an accurate, clear, and organized manner. Effectively prepares and presents information to individuals or groups with the appropriate degree of formality.

Creativity/Innovation

Uses imagination to develop new insights into situations and applies innovative solutions to problems; uses technical and professional expertise to design new methods where established methods and procedures are inapplicable or unavailable.

Critical/Conceptual Thinking

Makes sound and well-informed decisions by considering a broad range of factors, assumptions, frameworks, and perspectives. Finds effective solutions by taking a holistic, abstract, or theoretical perspective.

Customer Focused

Places a critical emphasis on understanding customer needs, prioritizing work appropriately and leveraging internal and external business partners to enable quality solutions 

Developing Others

Delegates responsibility, works with others, and coaches them to develop their capabilities.

Flexibility/Adaptability

Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; handles setbacks while maintaining focus and effectiveness.

Functional Expertise

Possesses necessary knowledge and skill in role area.

Impact/Influence

Gains others' support for ideas, proposals, projects, and solutions. Serves as a positive agent for changes in the organization's structural alignment, climate, and operational processes.

Problem Solving

Finds effective solutions by taking a holistic, abstract, or theoretical perspective. Uses technical and professional expertise to recognize and define problems; analyzes relevant information; encourages alternative solutions and plans to solve problems; approaches problems using a logical, systematic, and sequential approach.

Project Management

Effectively manages projects through planning, scheduling, budgeting, estimating, work structuring, cost accumulation, performance measurability, and reporting.

Relationship Management

Relationship Management: Establishes, builds, and maintains healthy working relationships including peers, management, customers, and vendors.

Results Oriented

Demonstrates a willingness to seek out work; exhibits drive or passion for proactively dealing with issues and taking action to achieve goals beyond what is required. Uses technical and professional expertise to complete thorough and accurate work; conscientious about attending to detail; produces an acceptable amount of work while effectively managing time.