At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for an Incident IT Call Leader in our Prague corporate office. The successful candidate must have demonstrable leadership skills in a fast-paced environment.

On a typical day, the employee will lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams. Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills and willing to work flexible schedule as necessary. The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.

Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

BASIC QUALIFICATIONS

· Bachelor's degree
· Experience working with various technologies(Windows, Networking, Linux)
· 3 Years IT experience with some exposure to Incident or Problem Management
· Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
· Experience communicating cross-functionally and across all management levels
· Experience with project management or implementation
· Technical experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or technical discipline
· Worked in Incident Management or Problem Management
· High Degree of ownership in all matters within IT infrastructure and root cause analysis
· Some experience in html, scripting, css, or python.
· Experience in high-severity triage, escalations and issue management
· Demonstrated problem solving ability
· Superior technical aptitude
· Proven ability to manage complex tasks
· Strong analytical skills
· Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us