What you’ll be doing:

• Responsible for supporting, maintaining, and upgrading the GL Hearn IT estate including: Endpoints (laptops, desktops), Mobile Devices (mobiles, tablets), Telephony (on-premise and cloud), Infrastructure, Networks.
• Responsible for the day-to-day maintenance and support for the GL Hearn IT applications portfolio including deployments, installations, upgrades, and configuration.
• Responsible for delivering day to day IT support to all users and addressing any ongoing or reoccurring issues impacting the service.
• Liaison with internal and external third-party suppliers for resolution of incidents and maintenance work.
• Ensuring the security and privacy of GL Hearn applications, networks and computer systems is maintained.
• Following Group Information Security best practice.
• Responsible for following GL Hearn IT working practices, including proactive IT support to end users to ensure that a high quality, professional IT service is provided to the whole firm.
• Encourage users to adopt good IT practice and ensure correct and appropriate use of business applications and IT equipment.
• Supporting the business continuity and disaster recovery solution and testing regime.
• Responsible for the ensuring that the IT Asset Register is up to date and reviewed regularly.
• Responsible for the maintenance of up to date documentation of all relevant IT and AV systems and hardware, including maintenance contracts and warranties.
• Testing equipment and supporting internal and external events where IT support is required.
• Escalating challenges to the Senior IT Engineer and/or IT Service Manager or third party as applicable.
• Act as an IT ambassador representing the function to the wider business and providing business partner services to help solve challenges and offer support.
• Attending site across the GL Hearn office estate to provide support and carrying out scheduled checks of equipment.

What we’re looking for:

• Experience in an IT support role.
• Evidence of supporting a varied range of IT hardware, systems, and applications.
• Experience of supporting the delivery of IT projects.
• Excellent diagnostic and problem-solving skills.
• Good interpersonal skills and ability to explain complex issues in simple terms.
• Ability to remain calm under pressure and remaining focused on solving problemsGraduate calibre, with a degree in Information Technology, Computer Science, Information Systems desirable.
• Experience across IT support, networks, infrastructure, application and cyber.
• Technical knowledge and understanding of Microsoft technologies including Azure Cloud and Office 365.
• Experience of working in a multi-site environment is desirable.
• IT related certifications / accreditations such as ITIL / Microsoft / Cisco / HP is desirable
• Experience of working in a professional services environment – particularly property or real estate – is desirable.

About GL Hearn:

Part of Capita plc, GL Hearn is a market-leading UK real estate consultancy, providing successful planning, development, and occupier advisory outcomes for both public and private sector clients.

GL Hearn provide commercially driven advice through all stages of the asset life cycle, specializing in a variety of sectors including defence, retail, residential, mixed-use development, commercial office space, healthcare and education, and infrastructure.

Working with a wide range of public and private sector clients, GL Hearn enhance land and property holdings, working on some of the most complex real estate projects in the UK, making difficult development happen and reducing property occupation costs.

GL Hearn offer a wide range of specialist professional services from environmental, infrastructure and town and country planning, business rates advice, valuation, and lease advisory, through to development including compulsory purchase and land assembly, private sector development management, agency, and consultancy expertise.

Our head office in London, and network of regional offices, are home to over 250 specialist consultants and client advisors.

www.glhearn.com

What’s in it for you?

• A competitive basic salary.
• 25 days’ holiday (rising to 27 after 5 years) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office annually, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.