The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in wealth management domain
• Experience in data analysis is a must, with intermediate/advanced Microsoft Office Suite skills and other data management tools
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

- Should have a thorough knowledge of retail wealth management businesses, practices and processes
- Should have worked in a technology environment or guided technology teams in validating the impact on customer, transactions, holdings related data and the data governance aspects while translating business needs into technology solutions / system enhancements
- Experience of working in a technology product company with focus on wealth management related data processes, is preferred
- Technical skills - strong knowledge of JIRA, Excel and PowerPoint, basic knowledge of tools like Visio / TIBCO Business Studio, Raptor, Use Case tools and data management tools.
- Maintains a close relationship with the development and certification teams to ensure developments are as per business requirements
- Builds training capabilities for specific modules and helps deliver to appropriate user groups