Operational & Behavioral Competencies:

• Work collaboratively with distributed teams.

• Develop high level & low-level design & solutions for complex business requirements.

• Create Logical Technical Architecture diagram for new solutions.

• Lead technical teams in troubleshooting and quality improvement initiatives.

• Champion process effectiveness & improvements by owning governance controls.

• Define & improve quality processes & guidelines.

• Ability to collaborate & operate in a team environment, developing own & other’s ideas.

• Recognize and troubleshoot moderate/complex technical problems within IT service agreement levels.

• Monitors and pro-actively responds to output from tools and monitoring systems.

• Excellent communication skills. Communicates with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates.

• Develop and maintain deep technical and business knowledge of the domain.

• Participate in root-cause analysis of technical incidents.

• Work on multiple problems or projects simultaneously. 

• Self-starter with demonstrated ability to take initiative in a fast-paced environment.

Technical skills:

• Good knowledge of Salesforce configuration, Apex programming, Service cloud, Salesforce architecture.

• Good knowledge in Salesforce native data base concepts, objects and relationships.

• Good knowledge in business process automation tools such as workflow, process builder, lightning flows.

• Good knowledge in Salesforce user management, access management and licensing concepts.

• Good knowledge in synchronous and asynchronous operations in Apex programming.

• Good knowledge in Salesforce governor limits, best practices.

• Good development and debugging experience with Salesforce debug tools.

• Experience troubleshooting technologically challenging customer issues. Able to use advanced debugging techniques.

• Good knowledge on SOQL queries.

Top candidate might also have

• Knowledge in data analysis.

• Knowledge on API programming and platforms

• Knowledge of common data structure formats like XML, JSON, EDI etc.

• Knowledge of Service Oriented Architectures (SOA) and Omni channel in service cloud.

• Knowledge in SOAP, WSDL webservices.

• Knowledge in LWC, Lighting aura components, Visual force page and UI concepts.

• Knowledge in java script.

The candidate must be very strong in communication skills, both written and verbal. Should be dedicated and have good attitude towards work, self-motivated and willing to take ownership for own & team deliverables. Should be able to work independently on assigned tasks. Should be willing to work on flexible timing's covering US shift on need basis. Flexible to lead own system initiative for   development, support and life cycle maintenance.

Job Location: Bangalore

Shift :  Involves multiple shits on rotational basis as listed below.

1 PM IST to 10 PM IST (regular shift) Weekend deployment activities & support (On-demand – Monthly or emergency release)