Overview

The IT Analyst job focuses on gathering and interpreting data, gathering, and documenting business requirements, defining and documenting processes (process flows/swim lanes), and standardization of data and processes. Can
resolve transaction / data/ process discrepancies. Helps to determine opportunities to automate, streamline,
and standardize data and or processes. Creates business requirements documents and knows enough about a
platform/technology to create a functional specs for use in building a technical solution through configuration
or coding as the individual progresses through the job levels.

Specialized Skills and Technologies

• Ability to gather requirement and convert them to technical specification
• Knowledge of IT Infrastructure compute, storage and network
• Knowledge of ITSM processes
• Experience in Microsoft Office suite of tools
• Knowledge of Disaster Recovery and Security will be a preferred

Primary Responsibilities

• Gather, interpret, and analyze data
• Define, track and monitor KPIs
• Gather and document requirements as governed by the SGWS Project Management Office (PMO)
• Create functional specs based on requirements gathering
• Work with developers in transferring functional specs to technical specs
• Help develop Quality Assurance (QA) scripts in support of business functionality testing
• Track and report on output of QA business functionality scripts
• Collaborate with business and IT stakeholders to identify, analyze, understand, and prioritize activities by business value and urgency

Minimum Qualifications

• Bachelor’s Degree
• Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus
• Understanding of IT processes and ability to translate and communicate technical concepts into business language
• Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities
• Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
• Excellent accuracy and attention to detail skills
• Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges 
• Commitment – Personally commit to achieving the goals of the team 
• Respect – Respect your team members to be capable and independent 
• Courage – You have courage to do the right thing and work on tough problems 
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.